Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Yvonne Blair

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organization goals. Versatile and culturally-sensitive professional who has experience serving as the first point of contact for clients during personal crisis. Client-oriented and self-motivated to progress in career with the goal of providing direct assistance to clients.

Overview

3
3
years of professional experience

Work History

Intake Receptionist

Legal Aid Foundation of Los Angeles
08.2023 - Current
  • Handled multiple hotline queues during high call volume to address client concerns, complete application for services, screen for LSC/grant eligibility, schedule appointments, provide information on legal services offered and appropriate external referrals for un-met legal or essential needs.
  • Consistently maintained a professional demeanor when dealing with clients during crisis.
  • Optimized intake process with effective communication and accurate data entry
  • Participated in virtual workshops to stay current on information relevant to position-tenant and/or housing rights and protections
  • Supported administrative tasks such as filing, copying, scanning and uploading documents to Legal Server, resulting in streamlined clerical processes.
  • Assisted front desk Reception with coverage during breaks and meals by handling walk-in inquires and intake paper-applications.
  • Attended Reception team meetings/trainings and contributed to quality improvement initiatives by providing feedback on existing processes and suggesting enhancements where needed.

Office and Executive Assistant

Los Angeles City College Foundation
10.2022 - 06.2023
  • Assisted students with referrals for daily living needs, scholarship applications and general campus information with a goal for successful educational outcomes & matriculation
  • Regularly attend foundation and campus events and programs to serve as a representative of the foundation
  • Event production and engagement with government agencies
  • Researched appropriate funding sources such as government programs and private foundations
  • Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications
  • Wrote, reviewed and edited proposals for grants
  • Worked with team to send donation acknowledgement letters
  • Sorted and classified check request, scholarship and endowment records into appropriate filing systems for increased traceability/audits
  • Answered and managed incoming and outgoing calls, taking accurate messages to relay to staff
  • Collected, prepared and distributed messages or courier deliveries for office
  • Handled confidential student information with discretion and security
  • Served on the Scholarship Committee by reviewing student scholarship applications

Administrative Assistant Intern

Foster Nation
01.2022 - 07.2022
  • Worked both independently and collaboratively to positively impact the former-foster youth population in Los Angeles County.
  • Prepared and distributed Tax Letters to donors for In-kind donations and other financial contributions to the organization
  • Kept record of donations by cataloguing data into Excel
  • Engaged during meetings and collaborated in maintaining and/or establishing partnerships with organizations and other non-profits to garner more community support and further the organizations mission purpose in serving the former- foster youth population
  • Experience with managing social media and Email accounts by posting updates, creating newsletters to foster youth and donors, and responding to inquiries regarding program resources and events
  • Served as a liaison between Foster Nation and One Simple Wish by submitting grants applications for recipients who shared their experience growing up in the foster care system with Foster Nations' SpeakUP series
  • Compiled, copied and filed records of office activities and business transactions
  • Created fliers and invitations for conferences or special events

Education

BACHELOR OF ARTS IN PSYCHOLOGY -

CALIFORNIA STATE UNIVERSITY LOS ANGELES
Los Angeles, CA
01.2022

ASSOCIATE OF ARTS IN SOCIAL AND BEHAVIORAL SCIENCES -

LOS ANGELES CITY COLLEGE
Los Angeles, CA
01.2018

Skills

  • Cultural Sensitivity
  • Customer Service and Client Support
  • Collaborative Leadership
  • Multitasking and Organization
  • Work Prioritization
  • Appointment Scheduling
  • Conflict Resolution
  • Empathy Display and Crisis Handling
  • Literature Searches
  • Research Paper Writing
  • Data Entry
  • Database Research
  • Microsoft Office: Expert Word Proficient Excel, Power Point and Outlook

Awards

  • 2018 John Burton Foundation Certificate of Educational Achievement
  • 2018 California State Senate Educational Certificate of Recognition

Volunteer Experience

  • FOOD PANTRY VOLUNTEER, ST. FRANCIS, Los Angeles, CA, 01/2022, Present, I work with a local food pantry provided through the organization St. Francis, where I help to curate boxes of fresh food in an effort to ease food insecurity for low-income and/or homeless individuals and families.
  • PAY-IT-FORWARD YOUTH, A SENSE OF HOME, Hawthorne, CA, 01/2020, Present, I am fulfilled with my volunteer work at A Sense of Home, a non-profit organization that aims to provide furniture and other home essentials to emancipated foster youth as they move into their first home. There, I help to design home creations with furniture and goods donated by community members and partners.
  • STUDENT PEER MENTOR, GUARDIAN SCHOLARS, Los Angeles, CA, 01/2016, Present, I am engaged with the Guardian Scholars Program, where I volunteer as an educational peer mentor, event planner and alumna. Specifically, I have; Advised and assisted students with academic planning, course selection and registration activities. Organized peer tutoring environment to promote productivity and learning. Disseminated information about campus events and policies to students via weekly newsletters and reminder posters. Developed relationships with current and former foster youth freshmen to assist in adjusting to college life. Assessed needs for assistance, such as rehabilitation, financial aid and additional vocational training and referred clients to appropriate services. Attended meetings, educational conferences, and training workshops and served on committees.

Timeline

Intake Receptionist

Legal Aid Foundation of Los Angeles
08.2023 - Current

Office and Executive Assistant

Los Angeles City College Foundation
10.2022 - 06.2023

Administrative Assistant Intern

Foster Nation
01.2022 - 07.2022

BACHELOR OF ARTS IN PSYCHOLOGY -

CALIFORNIA STATE UNIVERSITY LOS ANGELES

ASSOCIATE OF ARTS IN SOCIAL AND BEHAVIORAL SCIENCES -

LOS ANGELES CITY COLLEGE
Yvonne Blair