YVONNE BONNER
Catonsville,MD
Summary
Accomplished Enrollment Coordinator II at JOHNS HOPKINS HEALTH PLANS, adept in coordinating applications and utilizing Software expertise. Demonstrated success in meeting enrollment goals through exceptional communication and cross-functional teamwork. Proven ability to maintain confidentiality and navigate policy complexities, significantly enhancing customer enrollment experiences. Focused on meeting or exceeding enrollment and retention goals. Results-driven and proactive with a good understanding of reporting tools, financial assistance and available resources.
Overview
15
15
years of professional experience
Work History
Enrollment Coordinator II
JOHNS HOPKINS HEALTH PLANS
08.2009 - Current
- Helped members complete applications and navigate enrollment processes.
- Met enrollment and retention goals consistently.
- Provided policy information and maintained enforcement.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Created and followed call scripts and flows to maximize effectiveness.
- Finalized and processed enrollment applications.
- Reached out to applicants via calls, texts, emails.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered, and reviewed customer data.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
Education
No Degree - Office Technology
The Community College of Baltimore County
Catonsville, MD11.1997
High School Diploma -
SOUTHWESTERN HIGH SCHOOL BALTIMORE, MD
400 FONT HILL AVE06.1990
Skills
- Coordinating applications
- Maintaining confidentiality
- Microsoft Office expertise
- Policy understanding
- Confidentiality understanding
- Cross-Functional Teamwork
- Exceptional communication
- Enrollment requirements
- Reporting Tools
Timeline
Enrollment Coordinator II
JOHNS HOPKINS HEALTH PLANS
08.2009 - Current
No Degree - Office Technology
The Community College of Baltimore County
High School Diploma -
SOUTHWESTERN HIGH SCHOOL BALTIMORE, MD
Similar Profiles
Stanneshia BarnettStanneshia Barnett
Nurse Care Manager at Johns Hopkins Health PlansNurse Care Manager at Johns Hopkins Health Plans
Jennifer SweeneyJennifer Sweeney
Clinical Quality Management Specialist- Utilization Management at JOHN HOPKINS HEALTH PLANSClinical Quality Management Specialist- Utilization Management at JOHN HOPKINS HEALTH PLANS
Phil LopezPhil Lopez
Talent Acquisition Coordinator at Johns Hopkins Health SystemTalent Acquisition Coordinator at Johns Hopkins Health System