Yvonne B. Phelps
South Portland,ME
Summary
Results-driven General Manager with over 30 years of experience strengthening operational effectiveness and guest satisfaction in fast-paced environments. Ability to lead teams by inspiring, and empowering employees to do their best. Motivated to cultivate a high-performance culture that prioritizes exceptional service and operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Denny's Restaurant
09.2014 - 01.2025
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Restaurant Manager
Dennys Restaurant
07.2011 - 08.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Managed budgets to ensure sustainability and minimize overspending.
La Salsa Cantina,
Cesar's Palace
03.2008 - 06.2011
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
College Level (Undergraduate) - Business Administration/Psychology
University of Southern Maine
Portland, ME01-1983
Skills
- Leadership and inspiring team building
- Quick Problem Resolution
- Job development training and coaching employees
- I can seamlessly transition between tasks, ensuring the timely completion of all deliverables
- Dependable and well-organized individual with extensive knowledge of production, planning, payroll, purchasing, billing, Inventory control, Maintenance, hiring employees, controlling labor, and outside vendors
- Bartending Running the day-to-day operations of a fresh Mexican grill with three full bars
- Exceptional interpersonal communication
- Experienced in Microsoft Word and Excel
- Course trained in Diversity
Certification
Serve Safe Certification
Diversity Training
Timeline
General Manager
Denny's Restaurant
09.2014 - 01.2025
Restaurant Manager
Dennys Restaurant
07.2011 - 08.2014
La Salsa Cantina,
Cesar's Palace
03.2008 - 06.2011
College Level (Undergraduate) - Business Administration/Psychology
University of Southern Maine
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