Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Bravo

Downey,CA

Summary

Proven leader in operational efficiency, I significantly enhanced productivity at Swiss Post Solutions N.A. by optimizing mailroom workflows and implementing safety measures. Skilled in package handling and fostering team collaboration, I excel in fast-paced environments, ensuring quality assurance and reliability. Achieved notable improvements in staff performance and customer satisfaction through effective communication and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Mailroom Supervisor

Swiss Post Solutions N.A.
11.2002 - Current
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
  • Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
  • Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
  • Conducted regular safety audits of the workspace, identifying potential hazards and implementing corrective actions as needed.
  • Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
  • Connected callers with appropriate professional, department, or business.
  • Announced important information and emergency notifications over PA system.

Warehouse Supervisor

Fallas Paredes
06.2004 - 11.2006
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Met or exceeded production goals and objectives by following strict procedures.

Cashier Specialist

SUBWAY®Restaurants
09.2008 - 11.2009
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported management with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
  • Implemented hygiene and safety protocols at cash register, ensuring customer confidence.
  • Facilitated team-oriented atmosphere, contributing to staff morale and productivity.
  • Processed refunds and exchanges in accordance with company policy.
  • Increased repeat business by establishing friendly rapport with regular customers.
  • Maintained accurate cash drawer and balanced daily totals, ensuring financial integrity.

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
06.1990

Skills

  • Package handling
  • Shipping and receiving
  • Verbal and written communication
  • Deadline Management
  • Staff Oversight
  • Problem-solving skills
  • Team Collaboration
  • Reliability
  • Quality Assurance

Timeline

Cashier Specialist

SUBWAY®Restaurants
09.2008 - 11.2009

Warehouse Supervisor

Fallas Paredes
06.2004 - 11.2006

Mailroom Supervisor

Swiss Post Solutions N.A.
11.2002 - Current

High School Diploma -

Bell Gardens High School

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Yvonne Bravo