Yvonne Brockenbrough

• Coordinate and implement comprehensive discharge planning services for incarcerated individuals with complex medical, behavioral health, and social needs.
• Assist participants in applying for and securing essential documents and benefits, including replacement birth certificates, Social Security cards, and health insurance (Medicaid) to support community reintegration.
• Facilitate referrals and warm hand-offs to aftercare providers, including substance use treatment facilities, mental health clinics, housing programs, and supportive services.
• Conduct thorough pre-release assessments to identify risk factors, service gaps, and continuity of care needs.
• Provide clients with education on available community resources, recovery support options, and how to access services post-incarceration, using trauma-informed and culturally appropriate methods.
• Maintain timely and accurate documentation in compliance with HIPAA and facility protocols.

Staff Scheduling & Operations Management:

• Managed and coordinated daily operations for approximately 150 staff members, including shift planning, timekeeping, call-outs, and documentation of staff attendance and performance.
• Ensured consistent staffing coverage across all shifts and program areas while adapting schedules to meet changing client and program needs.
• Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
• Conducted meetings to update management and staff members on progress.
• Maintained compliance with organizational policies and regulatory procedures to promote a safe, structured, and high-quality care environment.
• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.

Direct Client Support & Care Coordination:

• Provided direct support to clients with developmental and physical disabilities, including assistance with activities of daily living (ADLs), personal hygiene, mobility, and meals.
• Offered emotional and social support to foster independence, dignity, and community integration.
• Supported clinical staff by preparing medical equipment, monitoring vital signs, and administering medications in line with established protocols.
• Advocated for client rights and ensured services were delivered using trauma-informed, person-centered, and culturally responsive approaches.

Community Resources & Case Collaboration:

• Assisted clients in identifying and accessing community-based resources such as housing, vocational programs, day services, transportation, and healthcare providers.
• Collaborated closely with the Developmental Disabilities Administration (DDA), families, case managers, and external service providers to implement and update individualized service plans.

Program Activities & Documentation:

• Developed and maintained monthly activity calendars aligned with therapeutic goals and client interests, enhancing program engagement and wellness.
• Accurately documented all services provided, including progress notes, incident reports, logs, and care forms in compliance with state and organizational standards.
• Provided administrative support to the Day Program Director, including assistance with reports, scheduling coordination, and other assigned operational tasks.