Summary
Overview
Work History
Skills
Timeline
Generic

Yvonne Brown

Washington,DC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

ORBIS
Washington, DC
04.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors and provided general information about the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Performed data entry tasks to ensure record accuracy.

Customer Service Representative

Kaiser Permanente
Largo, MD
05.2020 - 04.2023
  • Instructed patients on coping skills such as relaxation methods, stress management, and problem solving techniques.
  • Supported clients in developing independent living skills such as budgeting, nutrition, self-care routines.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Data Entry Clerk

Blackstone
Arlington, VA
09.2017 - 05.2020
  • Followed up on pending tasks until completion.
  • Prepared summaries of daily work completed for review by supervisors.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Scanned documents into appropriate databases for storage purposes.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.

Skills

  • Clerical Support
  • Office Administration
  • Data Entry
  • Filing
  • Scheduling

Timeline

Administrative Assistant

ORBIS
04.2023 - Current

Customer Service Representative

Kaiser Permanente
05.2020 - 04.2023

Data Entry Clerk

Blackstone
09.2017 - 05.2020

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Yvonne Brown