Yvonne Brown
New York,NY
Summary
Licensed Practical Nurse with 24 years of hospital and acute care experience highly motivated and compassionate providing nursing services remotely. Experienced in delivering telehealth services and managing inbound and outbound calls to Medicare patient. Proven record of cultivating strong patient rapport and utilizing preventative health knowledge to provide care and patient education. Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements.
Overview
26
26
years of professional experience
Work History
Remote Care Coordinator
Wellvana Health
Nashville, TN
06.2022 - Current
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Implemented evidence-based interventions that improved overall patient satisfaction.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Built strong relationships with patients to deliver emotional support and companionship.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Facilitated appointments and transportation for patients, streamlining access to care.
- Coordinated discharge planning, ensuring smooth transition from hospital to home or other facilities.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
Remote Care Coordinator
Direct Access at Home
07.2021 - 06.2022
- Remote Care Coordinator Nurse works in collaboration with the primary care provider and all members of the Healthcare team
- Call patients 48 hours after discharge to evaluate their conditions and address further treatments
- Perform remote evaluations using clinical knowledge to assess patients conditions
- Explain treatment options or recommend Specialists to help patients understand their medical issues
- Facilitated communication between patients and various departments and staff
- Answer phone calls and speak with up to 20 patients each day to provide telehealth services
- Perform remote evaluations using clinical knowledge to assess patients condition
- Communicate effectively with patients and physicians to determine whether patients required in person care
- Maintained patient's medical records in a timely manner to ensure accuracy and consistency
- Collection of patient data via Phone Triage, Remote Patient Monitoring (RPM)
- Review clinic schedule and identifies due for Medicare AWV
- Appropriately documents within electronic record using various EMR
- Navigate multiple programs and learn new and complex computer system applications
- Provided case management services to ensure delivery of quality care
- Coordinated with other health professionals to develop individualized plans of care for patients
- Maintained accurate client records in accordance with agency policies and procedures
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patents
- Educated clients on available resources and services within their communities
- Scheduled appointments for clients with appropriate medical specialists
- Supported clients during hospital admissions and discharges.
Remote Intake Authorization Specialist
Cohere Health
06.2021 - 07.2021
- Answer inbound phone calls, emails, and faxes from health care providers
- Provide exemplary customer service with every interaction
- Provide resolution on first interaction with caller
- Deliver quality results with every interaction in timely manner
- Collect and gather all necessary information for clinical review
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
- Handled inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan
- Assist with prior authorization approval, denial, or forward request for peer review
- Retrieve needed patient information
- Maintained patient confidentiality as defined by state, federal and company regulations
- Provide expertise on claims by reviewing, analyzing and processing claims
- Review health care claims and identify discrepancies
- Consistently meet productivity, and quality standards.
Virtual Covid Health Screener
Concentra
Boston, MA
10.2020 - 06.2021
- Observe associates self-collecting specimens by either anterior nasal swabbing or saliva collection via telehealth services to ensure adequate specimens are obtained
- Clinician will intervene only if an Associate is performing self-collection inaccurately based on visual testing instructions or if the Associate has any question
- Secondary roles include maintaining a clean environment, assuring a safe environment for all involved including wearing masks and social distancing
- Assisting associates with the test process, and helping onsite leaders assure protocol is being followed
- Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Willingness to participate in initial and ongoing training as required.
Licensed Practical Nurse
Hospital for Special Surgery
09.2016 - 06.2020
- Obtain, verifies and records health history of patients
- Assist other Healthcare professionals in performing exams
- Records vital signs, height and weight
- Manages the physician desktop accurately and in a timely manner
- Introduces self to patient while escorting patient into the room
- Prepares the patient for exams and procedures
- Sets up and cleans room before and after patient visit
- Organizes patient flow and communicates delay effectively
- Follows procedures for infection control
- Performs all other related duties as assigned by RN/Supervisor.
Licensed Practical Nurse
Jamaica Hospital Medical Center
07.2001 - 04.2016
- Assess health care needs of patient,instructed patients and family members on proper discharge care and follow up with PMD
- Administer medication and injections
- Ensured HIPAA compliance and infection control procedures
- Assisted doctors with non-invasive procedures with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Demonstrated ability to lead and motivate other members of the healthcare team
- Perform point of care testing and quality control testing
- Provide direct patient care on a med-surgical unit, handling all aspects of treatment from medication to wound care 12 lead EKG, venipuncture for IV access
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Charting and documentations using the electronic documentation system (EPIC).
Licensed Practical Nurse
Waterview Nursing Care Center
Richmond Hill, NY
07.1998 - 07.2001
- Managed patient care of a 30 bed unit with diverse patient population from pediatrics to geriatric
- Administered medication and treatment to patients with such medical ailment as HIV/AIDS, ESRD on Hemodialysis
- Delegate and supervised assigned duties to Certified Nursing Assistant
- Hands on clinical include Intravenous line use for hydration NGT/GT for nutrition Tracheostomy care, wound care
- Assisted patients with bathing, dressing, feeding, lifting and transferring provided all daily living tasks to enhance quality of life for elderly patients
- Transcribe medication orders.
Education
Licensed Practical Nurse -
Rockland Community College
Suffern, NY12.1990
BCLS -
Wilson's Training Center
New York, NY01.2025
Skills
- Chronic Care Management
- Remote Patient Monitoring
- Motivational Interviewing
- Critical Thinking
- Time Management
- Prior Authorization
- HIPAA Compliance
- Clinical Chart Review
- Problem solving
- Data Abstraction
- Care Planning
- Medical Terminology
- Quality Assurance
- Proficiency with using Windows
- Excel
- Microsoft Teams
Timeline
Remote Care Coordinator
Wellvana Health
06.2022 - Current
Remote Care Coordinator
Direct Access at Home
07.2021 - 06.2022
Remote Intake Authorization Specialist
Cohere Health
06.2021 - 07.2021
Virtual Covid Health Screener
Concentra
10.2020 - 06.2021
Licensed Practical Nurse
Hospital for Special Surgery
09.2016 - 06.2020
Licensed Practical Nurse
Jamaica Hospital Medical Center
07.2001 - 04.2016
Licensed Practical Nurse
Waterview Nursing Care Center
07.1998 - 07.2001
Licensed Practical Nurse -
Rockland Community College
BCLS -
Wilson's Training Center
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