Yvonne Brown
Las Vegas,NV
Summary
Self-starter seeking professional growth with the ability for advancement
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Scheduling Coordinator
Vivid Dermatology
2023.06 - Current
- Copied and faxed important information for patient and client records.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Pediatric Eye Specialists
2021.01 - 2024.12
- Provide exceptional customer service to patients
- Schedule appointments and manage patient records
- Lead training for all new patient schedulers
Loan Advisor
Bridgecrest Financial
2020.11 - 2021.12
- Inbound/Outbound Collections
- Loan Advisor
Customer Service/Sales Admin.
Tucker Power Sports
2016.08 - 2020.11
- Conduct approximately 150 inbound and outbound calls each day
- Track shipments, sales reports, and assist salesmen
- Create and maintain customer accounts through phone and email contact
Collections Specialist/Customer Service
Con-Way Freight
2006.04 - 2016.07
- Serve as a key liaison between customers and Account Executives
- Identify billing and coding errors; answer shipment questions
- Make and receive calls, escalate problem accounts, and respond to emails
- Proud member of the VVT (2013-2014)
- Trained new employees when needed
Customer Service/Sales Admin.
Cintas Uniforms
2001.10 - 2006.04
- Run reports and territory management studies
- Enter new accounts in mainframe system
- Mail out product promotion information
- Assist customers with their new accounts and follow up for customer satisfaction
Education
High School -
Haltom High School
01.1990
Skills
- Customer Service
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- AS400
- Salesforce
- Organization
- Multi-tasking
- Calendar coordination
- Salesforce administration
- CRM management
Timeline
Scheduling Coordinator
Vivid Dermatology
2023.06 - Current
Pediatric Eye Specialists
2021.01 - 2024.12
Loan Advisor
Bridgecrest Financial
2020.11 - 2021.12
Customer Service/Sales Admin.
Tucker Power Sports
2016.08 - 2020.11
Collections Specialist/Customer Service
Con-Way Freight
2006.04 - 2016.07
Customer Service/Sales Admin.
Cintas Uniforms
2001.10 - 2006.04
High School -
Haltom High School