Yvonne Campos
San Antonio,TX
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
9
9
years of professional experience
Work History
Operations Manager
Crane Freight & Cartage
San Antonio, Texas
01.2024 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Enforced federal, state, local and company rules for safety and operations.
- Planned delivery routing, team workflows and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delegated work to staff, setting priorities and goals.
Operations Supervisor
Crane Freight and Cartage
San Antonio, TX
12.2022 - 01.2024
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Directed employees on how to use equipment properly and safely.
- Ensured compliance with all safety regulations in the workplace.
- Identified areas of improvement and developed strategies to increase efficiency.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Trained new employees on proper job functions and company policies and procedures.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained, mentored and motivated employees to maximize team productivity.
- Provided support to other departments as needed to meet organizational goals.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Implemented customer service standards that increased client satisfaction.
Dispatcher
Crane Freight and Cartage
San Antonio, TX
10.2022 - 12.2022
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Verified driver credentials prior to assigning them a route or task.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Scheduled loads according to priority and available equipment.
Account Manager
Crane Freight & Cartage
San Antonio, TX
03.2019 - 09.2020
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed pricing models for various products and services based on market conditions.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Utilized problem-solving skills when dealing with difficult customers.
- Negotiated contracts with clients to maximize revenue potential.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed successful customer relationships to boost sales opportunities.
Sr Operations Specialist
Crane Freight and Cartage
San Antonio, TX
04.2017 - 03.2019
- Managed the development of operating budgets in collaboration with other members of senior management team.
- Maintained accurate records of all transactions and activities related to operations management.
- Implemented new processes for tracking, reporting and analyzing performance metrics.
- Conducted regular reviews of existing policies and procedures, making recommendations for improvements as necessary.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Client Service Representative
Crane Freight and Cartage
San Antonio, TX
10.2015 - 04.2017
- Participated in training sessions and workshops related to customer service best practices.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Escalated complex customer inquiries to supervisors when necessary.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Assisted customers with product information and pricing.
- Adhered to all applicable laws and regulations while performing job duties.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Performed administrative tasks such as filing documents and responding to emails.
- Maintained customer records in the database system.
- Verified accuracy of data entered into company systems.
Skills
- Data Analysis
- Logistics Oversight
- Program Administration
- P&L Management
- Marketing
- Customer Retention
Timeline
Operations Manager
Crane Freight & Cartage
01.2024 - Current
Operations Supervisor
Crane Freight and Cartage
12.2022 - 01.2024
Dispatcher
Crane Freight and Cartage
10.2022 - 12.2022
Account Manager
Crane Freight & Cartage
03.2019 - 09.2020
Sr Operations Specialist
Crane Freight and Cartage
04.2017 - 03.2019
Client Service Representative
Crane Freight and Cartage
10.2015 - 04.2017
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