Yvonne Cerda
Vallejo,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Night Operations Manager
The Home Depot Inc
09.2009 - Current
- .
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with team members to resolve challenges and improve productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
Education
Diploma -
Richmond High School
Richmond, CA06.1995
Skills
- Pallet Jacks
- Materials Planning and Logistics
- Performance Monitoring and Evaluation
- Operational Efficiency
- Freight Flow
- Hand Trucks
- Overhead Cranes
- Manage Operations
- HAZMAT Handling
- Improvement Plans
- Content Workflow
Timeline
Night Operations Manager
The Home Depot Inc
09.2009 - Current
Diploma -
Richmond High School
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