Yvonne Chavez
El Paso,TX
Summary
Veteran Clinic Administrator with many years of experience handling coordination of staff, patients and clinic operations. Scheduled appointments, developed work schedules, provided customer service, and interfaced with clinic staff to resolve operational conflicts and achieve continued personal growth for individual medical staff members. Disciplined professional managing clinic operations to facilitate day-to-day and long-term performance targets.
Overview
23
23
years of professional experience
Work History
Clinic Administrator
United Healthcare Group
El Paso, TX
03.2013 - Current
- Developed and maintained clinic policies and procedures.
- Coordinated the scheduling of patients for appointments.
- Maintained patient records in accordance with HIPAA guidelines.
- Provided administrative support to physicians and other medical staff.
- Performed data entry for patient demographics, insurance information.
- Served as a liaison between patients and healthcare providers.
- Resolved customer service issues in a timely manner.
- Monitored inventory levels of office supplies, medical equipment, and medications.
- Oversaw hiring processes for new employees including interviews and background checks.
- Organized employee training sessions on topics such as safety protocols or new software applications.
- Created reports on clinic performance metrics such as revenue or patient satisfaction scores.
- Managed communications within the clinic including emails, phone calls, interoffice memos.
- Reviewed patient charts to ensure accuracy of documentation prior to physician review.
- Coordinated facility maintenance activities such as cleaning services or repairs.
- Responded promptly to inquiries from patients or other healthcare organizations.
- Received and resolved personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
- Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
- Scheduled and communicated staff meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
- Worked individually with staff to facilitate problem solving and identify areas for personal improvements in daily operations and in-house career advancement strategies.
- Collaborated with clinical partners and in-house team leads to develop and implement solutions for systems affecting daily clinic operations.
- Attended professional conferences and public events to promote company presence within medical and broader community, connecting with prospective clients and other professionals.
Office Manager
Physicians Healthcare Associates
El Paso, TX
08.2001 - 03.2013
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Skills
- Patient Relations
- Healthcare management
- Office Administration
- Appointment Scheduling
- Patient Care Coordination
- Marketing
- Corporate Compliance
- Employee Recruitment
- HIPAA Compliance
- Patient Flow
- Employee Training
- Clinical management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Clinic Administrator
United Healthcare Group
03.2013 - Current
Office Manager
Physicians Healthcare Associates
08.2001 - 03.2013
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