Yvonne Clark
Boston,MA
Summary
Dynamic Care Coordinator with a proven track record at Tufts Health Plan, enhancing patient outcomes through effective case management and streamlined communication. Skilled in patient education and HIPAA compliance, I excel in multitasking and problem-solving, ensuring adherence to health plan guidelines while fostering collaborative relationships across multidisciplinary teams.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Tufts Health Plan (Point32health)
Canton, MA
04.2020 - 08.2025
- Coordinated care plans across multidisciplinary teams to enhance patient outcomes.
- Streamlined referral processes, improving communication between providers and patients.
- Managed case reviews and assessments to ensure compliance with health plan guidelines.
- Developed patient education materials to promote self-management and adherence to treatment plans.
- Scheduled appointments & confirming appointments for evaluations.
- Managed over 50 calls a day with patients.
Customer Success Specialist
ConnectRN
Waltham, MA
01.2018 - 02.2021
- Serve as the primary point of contact for nurses and healthcare facilities.
- Respond promptly to calls, emails, and messages regarding scheduling, assignments, and payroll.
- Coordinate nursing staff placements according to client needs and availability.
- Update & maintain accurate nurse schedules in the company system.
- Address concerns or issues raised by clients or nursing staff in a professional, empathetic manner,
CNA
Chelsea Jewish Lifecare
Chelsea, MA
07.2016 - 02.2020
- Provided direct patient care, ensuring comfort and safety for residents.
- Assisted with daily living activities, fostering independence among patients.
- Monitored vital signs, documenting changes to inform nursing staff promptly.
- Collaborated with healthcare team members to develop personalized care plans.
Security Officer/Front Desk Agent
Northeast Security
Boston, MA
02.2010 - 08.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Trained new security personnel on protocols, emergency pro
- Maintained detailed logs of daily activities and incidents for accountability purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Certificate - CNA
Red Cross
Boston, MA06-2016
Certificate - Medical Billing And Coding
Kaplan Institute
Boston, MA05-2011
High School Diploma -
Chelsea High School
Chelsea, MA06-2006
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Scheduling
- Medical terminology
- Multitasking and organization
- Problem-solving
- HIPAA compliance
- Data entry
- Verbal and written communication
- Health information systems
Timeline
Care Coordinator
Tufts Health Plan (Point32health)
04.2020 - 08.2025
Customer Success Specialist
ConnectRN
01.2018 - 02.2021
CNA
Chelsea Jewish Lifecare
07.2016 - 02.2020
Security Officer/Front Desk Agent
Northeast Security
02.2010 - 08.2015
Certificate - CNA
Red Cross
Certificate - Medical Billing And Coding
Kaplan Institute
High School Diploma -
Chelsea High School