Yvonne Clark
Boston,MA
Summary
Dynamic Care Coordinator with a proven track record at Tufts Health Plan, enhancing patient outcomes through effective case management and streamlined communication. Skilled in patient education and HIPAA compliance, I excel in multitasking and problem-solving, ensuring adherence to health plan guidelines while fostering collaborative relationships across multidisciplinary teams.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Tufts Health Plan (Point32health)
04.2020 - 08.2025
- Coordinated care plans across multidisciplinary teams to enhance patient outcomes.
- Streamlined referral processes, improving communication between providers and patients.
- Managed case reviews and assessments to ensure compliance with health plan guidelines.
- Developed patient education materials to promote self-management and adherence to treatment plans.
- Scheduled appointments & confirming appointments for evaluations.
- Managed over 50 calls a day with patients.
Customer Success Specialist
ConnectRN
01.2018 - 02.2021
- Serve as the primary point of contact for nurses and healthcare facilities.
- Respond promptly to calls, emails, and messages regarding scheduling, assignments, and payroll.
- Coordinate nursing staff placements according to client needs and availability.
- Update & maintain accurate nurse schedules in the company system.
- Address concerns or issues raised by clients or nursing staff in a professional, empathetic manner,
CNA
Chelsea Jewish Lifecare
07.2016 - 02.2020
- Provided direct patient care, ensuring comfort and safety for residents.
- Assisted with daily living activities, fostering independence among patients.
- Monitored vital signs, documenting changes to inform nursing staff promptly.
- Collaborated with healthcare team members to develop personalized care plans.
Security Officer/Front Desk Agent
Northeast Security
02.2010 - 08.2015
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Trained new security personnel on protocols, emergency pro
- Maintained detailed logs of daily activities and incidents for accountability purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Certificate - CNA
Red Cross
Boston, MA06-2016
Certificate - Medical Billing And Coding
Kaplan Institute
Boston, MA05-2011
High School Diploma -
Chelsea High School
Chelsea, MA06-2006
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Scheduling
- Medical terminology
- Multitasking and organization
- Problem-solving
- HIPAA compliance
- Data entry
- Verbal and written communication
- Health information systems
Timeline
Care Coordinator
Tufts Health Plan (Point32health)
04.2020 - 08.2025
Customer Success Specialist
ConnectRN
01.2018 - 02.2021
CNA
Chelsea Jewish Lifecare
07.2016 - 02.2020
Security Officer/Front Desk Agent
Northeast Security
02.2010 - 08.2015
Certificate - CNA
Red Cross
Certificate - Medical Billing And Coding
Kaplan Institute
High School Diploma -
Chelsea High School