Yvonne C. Le Havre
Puyallup
Summary
Dynamic Product Owner at Boeing Company with established expertise in stakeholder engagement and data analysis. Effectively prioritized product backlogs and delivered essential features, significantly enhancing user experience. Skilled in developing performance metrics to inform strategic decisions and promote collaboration across teams, ensuring alignment with organizational objectives.
Overview
26
26
years of professional experience
Work History
Product Owner
The Boeing Company
01.2016 - 01.2025
- Articulated product vision and roadmap, prioritizing backlog in collaboration with stakeholders.
- Advocated for key stakeholder interests throughout development, resulting in successful product delivery.
- Ensured timely delivery of essential products by effectively managing the product backlog.
- Maintained roadmap to align with critical deadlines for product launches.
- Provided bi-monthly updates to stakeholders regarding sprint progress and future timelines.
- Developed monthly performance metrics to inform executive management on updates and improvements.
- Facilitated user-centric development by defining user personas and stories.
- Collected detailed use cases through on-site visits, virtual meetings, and customer advisory sessions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Advised on technical solutions that align with product objectives.
- Coordinated with marketing and sales teams to develop go-to-market strategies and support product launches.
- Utilized data analytics tools to track product performance and identify opportunities for optimization.
- Analyzed performance metrics to inform product decisions and improvements.
- Recommended policy changes to improve marketing tactics and strategies.
- Developed and maintained relationships with key customers to gather feedback and foster loyalty.
- Negotiated with stakeholders to reach consensus on product features and priorities.
Supports systems and specialty engineers and technicians
The Boeing Company
01.2012 - 01.2016
- Supports systems and specialty engineers and technicians in defining requirements by performing analyses and monitoring associated Supplier data and information for the Boeing Commercial Airplane Programs. Also coordinates and assists Suppliers and Application Server specialists in the set up and integration of network and account permissions for electronic data submittal and reporting tools installation.
- Created local work instructions that establish incoming supplier data feeds for production and another to identify steps for requesting Supplier access to the Airplane Reliability and Maintainability (ARMS) database.
- Troubleshot connectivity problems for external users to access Boeing firewall by working with eFDS, DUS successful resolution of 50 suppliers.
- Coordinate with reporting tools specialists and Supplier IT focal to ensure successful loading of the three ISDM data reporting tools; BiQuery, PCView, and Fleet Reliability Statistics (FRS) on the user’s computers.
- Testing of supplier data submittals to validate Shop logic and Data Process flow for In-Production for Schema and content information to meet the requirements the A4A SPEC2000, Chapter 11.
- Coordinating with Supplier Management to engage and assist suppliers to understand ISDP and its technical requirements by delivering technical information through Telecon’s and WebEx.
- Create and communicate monthly metrics to display improvements and updates of statements of work for executive management.
- Upon request, train Suppliers on ARMS reporting tools (e.g., SQL, Fleet Reliability Statistics/MBF, BiQuery, and PCView).
Supervisor
Boeing Employee’s Credit Union BECU
01.2010 - 01.2012
- Coached staff to enhance service quality and meet performance standards.
- Improved staff proficiencies through group planning sessions focused on business initiatives and Service Level goals.
- Engaged staff in organizational vision by implementing alignment strategies.
- Facilitated computer and web-based training sessions for staff and leadership development.
- Educated staff on strategic implementation of organizational goals and initiatives.
- Prepared presentations for executive management detailing business cases on Return On Investment (ROI) impacts on performance and schedules.
Workforce Scheduling Analyst
Boeing Employee’s Credit Union BECU
01.1999 - 01.2010
- Created accurate and detailed forecasts for call volumes and length of call time by using historical data to regulate adequate planning for staffing needs. Results: Obtained service level objectives while ensuring staffing needs were met by placing the right number of staff at the right time.
- Communicated identified options through analysis, testing, and validation to provide root cause analysis, and offer solutions needed to execute new, updated, accurate data to executive management and staff.
- Collected, organized, and provided accurate data according to established processes, using multiple sources and forecast tools such as the Forecasting and Scheduling System, Microsoft Excel, and Access Database.
- Established service level objectives to meet long-range business goals by analyzing current and historical data to create a future business environment.
- Performed scheduling impact analysis to identify conflicts by using quantifiable measurements to capture historical data metrics, then applying them to the current day’s trend (e.g., service level goal objectives, shrinkage on attrition of staffing, planning projection by analyzing changes to approved plans that resulted from unplanned events).
- Supported workforce roundtables, new hire training, and facilitated continuous training for all staff regarding our strategic visions and objectives.
- Analyzed current processes to establish improvement methodologies to maximize productivity.
- Collaborated with our vendor, Vehrint, to research and determine the root cause of various system and production issues.
- Developed and created processes and procedures for our work statement, which aided in the development of tools needed to successfully perform daily work tasks.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Prepared daily reports for management summarizing the status of current projects and upcoming deadlines.
- Analyzed customer demand data, inventory levels, and resource availability to create and adjust production plans accordingly.
Skills
- Product management
- Stakeholder engagement
- Data analysis
- User experience design
- Performance metrics
- Technical documentation
Volunteer Experience
Disaster Recovery Site-lead and Medical First-Responder, Main point of contact for Vice President of the business unit and Emergency crew., Led evacuations; planned and un-planned., Created recovery plan for 200+ employees for relocation in the event of Howard Hansen Dam disaster., Created then Led disaster role play scenarios for management.
Analytical Experience
- Created and managed forecasts by analyzing historical results / data for multi-functional environments for preparedness of planned and unplanned events. Key responsibilities include strategy; planning; project management; scheduling; logistics; scope; milestones; deliverables; resource allocation; process improvement; communications; and cross-divisional collaboration
- Communicate identified options through analysis, testing, and validation
- Established service level objectives to meet long range business goals based on long term range of historical events
- Research and determined root cause of various test and production data load issues
- Created Network and Account Connectivity permissions for Suppliers
Leadership Experience
- Managed cross-functional team working on complex projects; Business Policies and Processes to enhance staff efficiencies
- Inter-organizational meetings are managed to facilitate collaboration and communication between different organizations.
- Managed staff performance: Clearly communicated and taught staff how to streamline company goals and initiatives into their daily work statement
- Coordinated and taught Suppliers to understand In-Service Data Program (ISDP) and technical requirements
Timeline
Product Owner
The Boeing Company
01.2016 - 01.2025
Supports systems and specialty engineers and technicians
The Boeing Company
01.2012 - 01.2016
Supervisor
Boeing Employee’s Credit Union BECU
01.2010 - 01.2012
Workforce Scheduling Analyst
Boeing Employee’s Credit Union BECU
01.1999 - 01.2010
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