Summary
Overview
Work History
Education
Skills
References
Timeline
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Yvonne Clemon

Cleveland,OH

Summary

Motivated Service Delivery Manager with more than 30 years of experience recommending business improvements that result in opportunities. Ready for a new position where attention to detail and my Customer Service Experience can take me a long way

Overview

31
31
years of professional experience

Work History

Service Delivery Manager

Exela Technologies
Akron, Ohio
01.1993 - Current
  • Ensured SLA compliance and maintained service delivery quality standards.
  • Create and submit check request for various vendors.
  • Responsible for add new users to our EZ Confirm delivery account and updating
  • Order all necessary supplies needed for the Mailroom and the Copy Center
  • Create purchase requisitions from Vendors using a purchase order number
  • Made sure all product was received, created goods receipts and closed completed invoices.
  • Responsible for the companies delivery Van. Made sure all yearly inspections, registrations and oil changes were up to date.
  • Created the preparations for designing the business reply mail via Business Customer Gateway with the USPS. Made sure all permit fees for P.O. Boxes were paid and up-to-date.
  • Responsible for interviewing for open positions, creating requisitions for these positions. Made sure candidates completed all necessary paperwork. Provided on the job training.

Education

High School Diploma -

Collinwood High School
15210 St. Clair
06-1988

Skills

  • Client Relationship Management
  • Operations Support
  • Customer Engagement
  • Solutions Development
  • Team Leadership Building
  • Inventory Reporting
  • Strong Verbal Communication

References

References available upon request.

Timeline

Service Delivery Manager

Exela Technologies
01.1993 - Current

High School Diploma -

Collinwood High School

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Yvonne Clemon