Yvonne Contreras
Anaheim,USA
Summary
Dedicated transportation professional skilled in passenger care and team coordination. Maintains a clean driving record through adherence to safety protocols and effective communication. Trains new drivers on operational procedures, enhancing overall team performance and reliability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shuttle Bus Driver
LAZ parking
Irvine, CA
12.2024 - Current
- Prioritized passenger safety as the primary focus of operations.
- Ensured compliance with current passenger transportation laws and regulations.
- Maintained Class B license with passenger endorsement to meet requirements.
- Collaborated with team members to adhere to scheduled routes.
- Assisted disabled passengers with boarding and deboarding processes.
- Built positive relationships with passengers through friendly interactions, improving overall satisfaction.
- Trained new drivers on company policies and operational procedures, enhancing team readiness.
- Conducted basic vehicle maintenance, ensuring safety and reliability for all trips.
- Inspected assigned vehicle prior to each shift, ensuring proper functioning of brakes, lights, and other safety equipment.
Lead Chauffeur/office mgr
Classique Limousines
Orange, California
02.2023 - 11.2024
- Prioritized customer safety during all transportation activities.
- Delivered courteous door-to-door service while monitoring flight arrivals and departures for timely pickups and drop-offs.
- Assisted clients with luggage and ensured a comfortable travel experience.
- Transported clients between airports, hotels, residences, meetings. in a professional manner.
- Complied with local regulations pertaining to chauffeur services.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Communicated effectively with clients to confirm pickup and drop-off details.
- Responded promptly to customer inquiries via phone or email, ensuring clear communication and satisfaction.
- Demonstrated initiative by proactively seeking tasks and responsibilities.
- Developed strong relationships with clients through exceptional service delivery.
- Maintained a clean and presentable interior for clients.
- Adapted quickly to last-minute changes in client itineraries.
- Ability to be on time and on call
- Arranged to pick up customers or groups.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Filled out required paperwork accurately and completely at the end of each shift.
- Provided training to new hires on office policies and procedures.
- Served as a personal assistant for customers during their trips.
- Applied and obtained CDL- class B with Passenger and Air Brake endorsements.
Front Desk Receptionist
IMAGE OPTIONS
Lake Forest, CA
12.2021 - 10.2022
- Greeted and directed guests warmly while managing a high volume of emails for executives.
- Answering multiple line phone systems
- Scheduling and managing executive calendars
- Organized and scheduled executive lunches, creating positive experiences that impressed both executives and guests.
- Maintained a clean and presentable lobby
- Oversaw office supply orders and managed inventory for front office and warehouse, ensuring seamless operations.
- Familiar with Excel, Word and Teams
- Assisted in managing credit accounts and facilitating collections.
Custodian/Janitor
Uniserve Facilities Services /Getty museum
Los Angeles, CA
03.2020 - 01.2021
- Maintained hygiene and organization by cleaning pantries, offices, and restrooms daily.
- Coordinated cleaning and maintenance across multiple floors and departments.
- Work independently and in a fast paced environment
- Supported executives by addressing their requests and managing their schedules efficiently.
- Ensured grounds were visually appealing by performing maintenance and gardening tasks.
- Maintain a very polite and respectful disposition while interacting with patrons
Painters Assistant
Brunelle painting
Palmdale, CA
02.2017 - 01.2020
- Cleaned and prepared surfaces for optimal paint application.
- Masked, prepared, and repaired structures for optimal paint application
- Communicated with customers to provide progress updates and ensure satisfaction
- Ensure customer satisfaction with results.
- Completed all tasks within the agreed deadline
Caretaker
Olivia Ramirez
San Marcos, CA
08.2013 - 06.2017
- Coordinated all medical appointments to maintain health and wellbeing.
- Provided supportive care for her wellbeing with respect and compassion.
- Showed empathy and understanding at a time of hardship and uncertainty
- Cared for my elderly grandmother during this time
- Developed budget for monthly expenses to ensure effective financial management.
School Bus Driver
Laidlaw Transit
Canoga Park, CA
02.2009 - 10.2012
- Prioritized the safety of all passengers.
- Implemented safety measures to ensure secure transport for all passengers.
- Maintain vehicle and ensure that pre-trip is done correctly and thoroughly
- Pass all required tests to ensure I am knowledgeable in all laws pertaining to passenger transportation
- Managed time effectively to adhere to schedule and enhance reliability.
- Completed paperwork for accurate company records.
Education
Culinary Arts - Pastry And Laminated Dough
Five Keys Charter
Los Angeles, CA06-2006
General Studies - High school or equivalent
Manteca High School
Manteca, CA06-2000
Skills
- Public Transport Driving
- Shuttle operation
- Passenger Transport
- Safety Regulations
- Safety Briefings
- Record Keeping
- Log Maintenance
- Basic Repairs
- Power tools
- Customer service
- Customer Interaction
- Passenger Communication
- Team Coordination
- Service Excellence
- Environmental services
- Marketing
- English Proficient
Certification
- CDL B
- Passenger Endorsement
- CDL
- Air Brake Endorsement
Additional Information
Authorized to work in the US for any employer
Timeline
Shuttle Bus Driver
LAZ parking
12.2024 - Current
Lead Chauffeur/office mgr
Classique Limousines
02.2023 - 11.2024
Front Desk Receptionist
IMAGE OPTIONS
12.2021 - 10.2022
Custodian/Janitor
Uniserve Facilities Services /Getty museum
03.2020 - 01.2021
Painters Assistant
Brunelle painting
02.2017 - 01.2020
Caretaker
Olivia Ramirez
08.2013 - 06.2017
School Bus Driver
Laidlaw Transit
02.2009 - 10.2012
Culinary Arts - Pastry And Laminated Dough
Five Keys Charter
General Studies - High school or equivalent
Manteca High School