Yvonne Cook
Gilbert,AZ
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Passionate about providing exceptional customer service and culture driven teams.
Overview
18
18
years of professional experience
Work History
Office Coordinator
Above and Beyond Pool Remodeling
Gilbert, AZ
02.2021 - Current
- Performed cost analysis for various projects to determine budget requirements.
- Managed scheduling, training and inventory control.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Utilized exceptional communication abilities to interact with customers and ascertain their needs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed customer issues promptly, enhancing overall satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with team leaders on quality audits.
- Addressed customer concerns with suitable solutions.
- Fulfilled information requests from superiors, offering precise documentation.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Administrator Assistant
Wee Care Pediatrics
Mesa, AZ
01.2007 - 02.2021
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors warmly upon arrival and provided general assistance as requested.
- Reviewed all incoming correspondences on behalf of executive staff prior to distribution.
- Provided support with onboarding new employees including preparing paperwork and scheduling orientation sessions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Performed data entry into various computer systems accurately and efficiently.
- Scheduled and managed appointments for executive staff, ensuring efficient use of time.
- Answered telephone calls in a professional manner, providing information or routing callers to the appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assisted with special projects as assigned by management team members.
- Prepared documents such as reports, agendas, letters, memos and presentations using Microsoft Office Suite applications.
- Acted as liaison between management team members and other departments within the organization.
- Provided confidential administrative support to executive staff.
- Prepared bills, invoices, and bank deposits as needed.
- Processed employee rehires, transfers, terminations and withholdings.
- Processed and issued paychecks and earnings statements.
- Coordinated continuing education opportunities for clinical support staff in order to maintain professional licenses or certifications.
- Provided clinical support to other healthcare professionals within the department.
- Provided clinical support to medical staff.
- Provided general IT support to staff members including troubleshooting technical issues.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-1996
Skills
- Office administration
- Scheduling expertise
- Project management
- Records management
- Correspondence management
- Administrative support
- Customer service
- Document management
Affiliations
- I am an Arizonan Native and was born and raised in the Town of Gilbert. Serving our community is a passion I have always enjoyed and respected.
Languages
English
Professional
Timeline
Office Coordinator
Above and Beyond Pool Remodeling
02.2021 - Current
Administrator Assistant
Wee Care Pediatrics
01.2007 - 02.2021
High School Diploma -
Gilbert High School
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