Yvonne Cooley
Syracuse,NY
Summary
Dynamic Office Manager at Americold Logistics with a proven track record in customer service and office management. Skilled in maintaining confidentiality and streamlining operations, I effectively reduced costs through meticulous budget monitoring. Adept at training and onboarding staff, I fostered a collaborative environment that enhanced team performance and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Americold Logisitcs
07.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Warehouse Clerk
California Cartage Company
10.2019 - 05.2020
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using AS400 to update system.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Take attendance for all departments to ensure warehouse is staffed.
Production Worker
Smithfield Farmland
02.2017 - 02.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Packaged food items for shipment and organized orders for delivery.
- Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
- Proactively communicated with supervisors regarding any potential issues or concerns, maintaining open lines of communication for a smooth-running operation.
Production Line Assistant
Perdue Farms of Lewiston Woodville
03.2016 - 02.2017
- Supported quality control efforts by diligently inspecting finished products for defects and ensuring adherence to company standards.
- Collaborated with team members to maintain a clean and safe work environment, resulting in fewer accidents and increased productivity.
- Maximized throughput by effectively managing multiple tasks simultaneously while maintaining attention to detail.
- Quickly adapted to varying production schedules, demonstrating flexibility and the ability to perform under pressure.
- Consistently met or exceeded daily performance targets through diligence, teamwork, and strong work ethic.
- Assisted supervisors with monitoring inventory levels, ensuring timely reordering of materials to prevent stockouts and delays in production.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
Associate of Arts - Human Services
Onondaga Community College
Syracuse, NY05-2022
Skills
- Customer service
- Office management
- Customer relations
- Billing
- Payroll processing
- Document management
- Payroll and budgeting
- Staff management
- Training and coaching
- Policy implementation
- Computer skills
- Scheduling and coordinating
- MS office
- Customer relationship management
- Schedule management
- Onboarding and orientation
Certification
- CPR/AED Certification
Timeline
Office Manager
Americold Logisitcs
07.2021 - Current
Warehouse Clerk
California Cartage Company
10.2019 - 05.2020
Production Worker
Smithfield Farmland
02.2017 - 02.2020
Production Line Assistant
Perdue Farms of Lewiston Woodville
03.2016 - 02.2017
Associate of Arts - Human Services
Onondaga Community College
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