Yvonne Cox
St. Charles,MO
Summary
Knowledgeable Adult Day Director with in-depth understanding of program management, administration and team management. Hardworking and decisive with good organizational, problem-solving , communication and conflict management skills. Knowledge of waiver programs and ability to work directly with case managers, physicians, clients and caregivers to ensure that services are provided in a timely manner.
Overview
19
19
years of professional experience
Work History
Adult Day Center Director
Emmanuel Adult Day Center, LLC.
2016.06 - Current
- Supervises daily operations of Adult Day Center.
- Ensures facility is in compliance with all applicable standards and laws.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Works with other agencies, local governmental organizations and community groups to provide well-rounded host of services for clients.
- Manages yearly budget for labor, supplies and building costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promotes positive company image and establishes reputation as provider of choice for Adult Day Services in greater community.
- Fosters caring and safe environment for clients and caregivers.
- Recruited and developed solid team of professionals to care for up to 40 clients each day.
- Supervises 6 employees, overseeing efficiency of client cares, activities, programs and interactions with clients/caregivers..
- Implemented innovative programs to increase client involvement and creativity to make their lives more productive and meaningful.
- Communicates with staff to encourage highest quality of service is provided for our clients and their caregivers.
- Facilitated dementia caregiver support group for caregivers and individuals.
- Worked directly with management, other Adult Day Directors and Leadingage to advocate for seniors and caregivers.
- Communicates and works daily with case managers, physicians, insurance companies, Veteran Administration, families, and client to ensure that services are provided.
- Teamed with other area directors to create Life Long learning Program that is a model for other senior living communities.
- Fostered caring and safe environment for Seniors
CEO
Majestic Management
2005.05 - 2017.07
- Well accomplished, proactive and seasoned professional with more than 25 years of experience in portfolio and asset management. Adept in achieving profitable communities in multi family properties in 7 different states under the Housing and Urban Development plan. Broad based general and P&L management of all real estate operating sales, marketing, product, and human resource management functions. Consistently successful in identifying and capitalizing upon market opportunities to drive revenue and profit growth. Effective customer/owner liaison with strong interpersonal and communication skills.
- Strategic Planning and Development, Budget creation and management, Resident Retention, Contract Negotiations, Procedure development and Implementation, Cost Reductions, Customer Service.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Led successful turnaround efforts for underperforming properties or subsidiaries, restoring profitability within tight timeframes.
- Developed a high-performance executive and management teams for improved productivity and efficiency.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Education
Associate of Applied Science - Shorthand And Typing Certificate
Harris Teachers College
St Louis, MO05.1967
High School Diploma -
Hadley Technical Institute
St. Louis, MO05.1965
Skills
- Customer Service Management
- Decision Making
- Teamwork and Collaboration
- Multitasking and Prioritization
- Relationship Building
- Focus and Follow-Through
- Program Optimization
- Policy Development and Enforcement
- Sales Promotion
- Goal Setting
- Records Organization and Management
- Needs Assessment
Accomplishments
- Achieved updated/efficient client information by introducing and integrating PCC medical records system.
- Achieved minimal COVID exposure through effectively implementing policies/procedures to mitigate spread of virus in group setting.
- Supervised team of 6 staff members.
- Collaborated with team of 10 in the development of an Intergenerational Life Long Learning Program that is a model for senior communities.
Timeline
Adult Day Center Director
Emmanuel Adult Day Center, LLC.
2016.06 - Current
CEO
Majestic Management
2005.05 - 2017.07
Associate of Applied Science - Shorthand And Typing Certificate
Harris Teachers College
High School Diploma -
Hadley Technical Institute
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