Yvonne Davis

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure the timely completion of daily tasks, increasing overall productivity.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Participated in annual physical inventories to verify the accuracy of records and identify any discrepancies that needed correction.
• Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
• Handled day-to-day shipping and receiving overseeing more than 20 packages per day.

Managed daily operations of business, including hiring and training staff.

Handled an average of 10 to 15 calls per day with new customers or old ones.

• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.
• Created marketing campaigns to attract new customers.
• Oversaw budgeting and financial management.
• Maintained relationships with existing clients by providing superior customer service.
• Implemented quality assurance processes to ensure product excellence.
• Developed policies and procedures for the organization.
• Provided direction and guidance to employees.
• Set pricing structures according to market analytics and emerging trends.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
• Provided feedback on usability and suggest improvements to the product design teams.
• Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
• Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
• Monitored production environment performance metrics for anomalies that could indicate quality issues.
• Prepared reports detailing overall project progress according to established timelines.
• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Reported progress, test metrics and results to project stakeholders.
• Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
• Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
• Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

• Stocked shelves, rotated merchandise, and ensured product freshness.
• Assisted customers with locating items in the store and answered questions about products and prices.
• Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
• Performed opening and closing duties such as setting up displays, counting money in register drawers, and restocking items.
• Organized backroom storage areas according to company standards for safety and efficiency.
• Assisted customers by finding items quickly to boost store satisfaction rates.

• Inspected finished products for flaws prior to shipment or delivery.
• Assisted in training new employees on proper use of proofing equipment.
• Processed credit and debit documents through proof machine correctly endorsing and encoding each item.
• Encoded and balanced customer account transactions using encoding equipment.
• Balanced deposits and reconciled errors when necessary.
• Maintained confidentiality of bank records and client information.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Resolved problems or discrepancies concerning customers' accounts.
• Identified transaction errors when debits and credits did not balance.
• Streamlined workflow processes to increase productivity and maintain high-quality output.
• Developed expertise in various bank systems, improving proficiency in navigating complex software tools.
• Reduced processing errors by diligently inputting transactions into specialized banking software.
• Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
• Maintained an organized workspace for efficient retrieval of documents and streamlined workflow.
• Operated proof machine to list, sort and prove credits, debits and deposits.
• Addressed customer inquiries regarding transaction details, providing clear explanations and excellent customer service skills.

• Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
• Provided support to referring physicians in obtaining pre-authorization for services as necessary.
• Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
• Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
• Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.