Yvonne Ellerbe
Covington,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Paralegal, Litigation
Clarke Law Firm
McDonough, Ga
10.2023 - Current
- Handled sensitive and proprietary information with discretion and confidentiality
- Prepared legal documents and filed them in court
- Provided administrative support to the Legal Department by preparing correspondence, organizing files, conducting research and maintaining databases
- Drafted and reviewed documents related to legal proceedings
- Monitored deadlines associated with filing dates or responses due from opposing parties
- Maintained contact with clients to ensure that all deadlines were met throughout the legal process.
- Drafted correspondence to clients and other attorneys.
- Advised clients on procedural matters related to their cases.
Workers Compensation Paralegal
Bader-Scott Injury Law Firm
Atlanta
01.2022 - 10.2023
- Reviews Claims Documents and Conducts Follow-Up with Medical Service Providers as required
- Identifies errors in claimant's payroll information or medical treatment
- Schedule and advise the Worker's Compensation Supervisor of any discrepancies noted
- Answer telephone inquiries and provide information
- Maintained detailed filing system containing confidential employee claims information, medical records, correspondence, and specialized reports; ensures that all supporting documentation were filed and maintained in accordance with applicable federal and state guidelines
- Provides administrative support to Workers' Compensation legal staff
- Files claims through ICMS systems; Filevine.
Wholesale Closer –Remote
NewRez
Fort Washington
11.2020 - 11.2021
- Responsible for assembling, preparing, reviewing, and verifying documents for loan closing, while ensuring all applicable state, federal, and regulatory requirements are met
- Prepared and reviewed loan closing packages and instructions
- Reviewed closing disclosures for accuracy and completeness
- Coordinated with Title Company for setting up the closing schedule
- Monitored closing and funding
- Met performance requirement for volume, quality, and timeliness
- Maintained and updated all files and filing systems.
Title Intake Specialist
McDonnell and Associates Law Firm
Atlanta
09.2018 - 01.2021
- Worked closely with multiple attorneys to review closing packages and schedule
- Investigated all clients closing packages to ensure completion and accuracy
- Reconciled and assigned the client's information with the correct closing package in CMS (Client Management System)
- Coordinated with assigned Attorneys for scheduling closing date and time with clients
- Performed paralegal administrative duties to include, but limited to answering phone calls, office supplies and equipment inventory
- Perform administrative support functions in connection with various committees and senior leadership
- Coordinate maintenance of conference room, equipment, furniture, upgrades, etc.
Applicant Services Specialist Individual Assistance Cadre
Federal Emergency Management Agency
Atlanta
04.2016 - 03.2020
- Input data of personal information for disaster victims to receive governmental financial and housing assistance
- Prepared comprehensive travel arrangements through CONCUR system for travelers, personal appearances, FEMA personnel
- Facilitate all logistical arrangements for travel by preparing travel request/order and itineraries according to government travel regulations and reconciling travel vouchers, from coordinating conference attendance
- Knowledge of laws based on each state's FEMA guidelines; DTA responder tracking for national travel information
- Deployment based on natural disasters in various cities
- Answer telephones, take messages and triage calls.
Administrative File Clerk
Veteran's Administration
Forest Park, GA
06.2017 - 11.2018
- Maintained confidential files for veterans through correspondence of visits to Administration
- Files were reviewed and filed according to documents received from vets
- All files had to be filed according to VA filing system, accuracy and time date recorded filed
- Files consisted of medical records, photos of war, personal photos, and education and just in visit correspondence letters of request filed in veteran's file of confidentiality
- Documentation scanned and filed into VA filing system.
- Organized and filed documents according to established procedures.
- Scanned documents into electronic database system for archiving purposes.
- Audited existing files to ensure accuracy of information on a regular basis.
- Handled confidential material with discretion in accordance with company regulations.
Facility Retail Manager / Shipping Agent / Courier
Federal Express Corporation - FedEx Office
Atlanta
10.1996 - 12.2016
- Handled daily operations / ensured staff coverage / machine operations
- Maintain budget; human resources; sales / promotions / payroll
- Conduct timekeeping, follow up with time and attendance
- Perform administrative tasks; maintained records; handled personnel issues
- Interview prospective employees for the FedEx retail store
- Possess advanced supervisory and customer service skills necessary to work with a diverse customer base
- Address Inquiries tactfully based on operations, personnel and policies
- Ensure all customer service principles were applied in all communication with staff, customers and stakeholders
- Includes all phone calls and emails
- Maintained facility, inventory, supplies and equipment.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Education
Associate in Dental Hygiene -
Advanced Career Training
09.2008
Business Administration Certification in Business Administration -
Sandford Business of Atlanta
06.2006
Skills
- Account Management
- Cross-Functional Collaboration and Teamwork
- Training & Coaching
- Administrative Coordinator
- Written & Verbal Communication
- Time Management
- Data Entry
- Concur
- Records Management
- Litigation Support
- Attorney Support
- Database Research
- Civil Law
- Client Communication
- Document Preparation
- File and Records Management
- Proofreading
- Office Administration
- Negotiation
- File Organization
- MS Office: Excel, MS Word, Outlook, Apple Mac, CONCUR government Travel systems
- NewRez systems: XDoc, Epic Management Systems, Insight, Closer Pipeline
- McDonnell and Associates Law Firm system: Client Management System (CMS)
- SalesForce
- V-Look up
- Pivot Tables
- CRM
- Payroll, ADP, Kronos, Timekeeping
- Adobe
- MS Teams
- Ring Central
- Administrative Assistance
Timeline
Paralegal, Litigation
Clarke Law Firm
10.2023 - Current
Workers Compensation Paralegal
Bader-Scott Injury Law Firm
01.2022 - 10.2023
Wholesale Closer –Remote
NewRez
11.2020 - 11.2021
Title Intake Specialist
McDonnell and Associates Law Firm
09.2018 - 01.2021
Administrative File Clerk
Veteran's Administration
06.2017 - 11.2018
Applicant Services Specialist Individual Assistance Cadre
Federal Emergency Management Agency
04.2016 - 03.2020
Facility Retail Manager / Shipping Agent / Courier
Federal Express Corporation - FedEx Office
10.1996 - 12.2016
Associate in Dental Hygiene -
Advanced Career Training
Business Administration Certification in Business Administration -
Sandford Business of Atlanta
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