Summary
Overview
Work History
Skills
Timeline
Generic

Yvonne Garcia

Elmwood Park,IL

Summary

Experienced Administrative Assistant with a strong passion for delivering exceptional work and a dedicated work ethic. Proficient in customer service, gained extensive knowledge of billing and shipping systems. Known for high energy and outgoing personality, committed to fostering positive guest relations. Proven track record of achieving high volume results, brings wealth of experience in customer service and purchasing.

Overview

10
10
years of professional experience

Work History

National Accounts Coordinator

Culligan International
04.2022 - Current
  • Provide outstanding customer service to both internal & external customer
  • Order management from receipt to follow support.
  • Ensure customers receive the correct products in a satisfactory time frame, including order status, special pricing past shortage, Help Desk support, expediting for Franchise Dealer Portal, and key expert for the Retail channel.
  • Receive and respond to inquiries via phone, or e-mail from customer, retailers, dealers, wholesalers, and intercompany in a timely manner.
  • Provide day-to-day conflict resolution, online problem solving, complaint management (credit/debit) for assigned accounts, POD, product expediting, and internet review for incoming orders
  • Work with Marketing, Sales, Logistics, and Technical Support on cross-functional projects.
  • Provide sales support to customer accounts and assist in analyzing buying patterns.
  • Supports Customer Relations by providing backup support for call activity.
  • Meet all Department standards and metrics.
  • Key contact for Retail Channel for Orders Entry, Pricing & Policies.
  • Perform outbound calls and other duties as assigned.
  • Contributed to the implementation of system upgrade initiatives, enhancing performance and reliability.
  • Assisted in planning and executing system upgrades, leading to improved functionality and reduced downtime.
  • Contributed to system upgrade implementation and led training sessions to onboard team members on new features and processes

Customer Service Representative

MS International
03.2021 - 04.2022
  • Overlooking PO’s and order processed by BPO (external CS)
  • Identify opportunities/errors and address it to Orderdesk/Sales/Customer ensuring orders get fulfilled ASAP without any delay
  • Identifying order issues and identifying the best solution, implementing the solution and communicating it to customer/sales rep.
  • Daily Warehouse Reports and weekly Open S.O. Reports follow up, working to ensure daily and weekly shipment schedules are followed without any miss outs.
  • Biweekly A.R. reports A.R. Credit requests RMA followed up with the Warehouse to process.
  • Complete Weekly Audit reports from audit team for Orders with Docs/Without Docs/Expired ship date, etc. All orders that are packed and ready to ship and reply with updates.
  • Helping walkin customers with sales (order processing) and selection when needed.

Temporary Accounting / HR Administrative Assistance

Age Options
06.2019 - 10.2019
  • Assist with scheduling interviews, communicating with candidates, and ensuring the hiring managers have the necessary documents. Maintain the candidate database. Post open positions. Initiate background checks.
  • Assist with onboarding new employees as needed.
  • Provide basic HR information in response to employee requests.
  • Utilize Excel to create invoices.
  • Track payments received in invoice log.
  • Perform additional light accounting work as directed.
  • Completing additional projects or duties as assigned.
  • Responsibilities: Human Resources (60%, collaborative)
  • Finance and Administration (40%, collaborative)

Customer Service Representative

RIM Logistics
10.2017 - 04.2019
  • Communicates with the customers daily through their required systems.
  • Reviews, prints, enters or otherwise distributes daily orders to the Floor Manager on a timely basis to allow for efficient processing of orders.
  • Communicates to the Floor Manager any and all issues, special instructions or concerns as they arise.
  • Participates in customers' physical inventories.
  • Follow up on customer requests, interactions.
  • Organize daily work flow to be efficient and meet customers’ daily needs.
  • Enforces RIM’s daily cutoffs on order receipt and communicates, records and applies additional charges for special services.
  • Responsibilities:

Administrative Assistant

Power Solutions International
11.2014 - 10.2017
  • Scheduling for the aftermarket department of inventory within the company
  • Purchase inventory for the aftermarket in Texas
  • Create the parts in the Epicor system for the aftermarket department and for the department in Texas
  • Interact with warehouse employees to make sure inventory is completed on a daily base
  • Responsibilities:

Skills

  • Key account growth
  • Forecasting accuracy
  • Goal oriented
  • Problem-solving

Timeline

National Accounts Coordinator

Culligan International
04.2022 - Current

Customer Service Representative

MS International
03.2021 - 04.2022

Temporary Accounting / HR Administrative Assistance

Age Options
06.2019 - 10.2019

Customer Service Representative

RIM Logistics
10.2017 - 04.2019

Administrative Assistant

Power Solutions International
11.2014 - 10.2017

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Yvonne Garcia