Yvonne Garza
Summary
Professional with comprehensive experience in cost estimation and project analysis. Skilled in assessing project requirements, preparing detailed cost structures, and negotiating with vendors to achieve optimal pricing. Strong focus on team collaboration and delivering results, ensuring project goals are met efficiently. Adept at adapting to changing project needs and maintaining reliability throughout project timelines.
Overview
28
28
years of professional experience
Work History
Sate Estimator Accounting Coordinator/ Dispatcher
ATI Secure Docs
11.2023 - Current
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information as needed
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Analyzed project specifications to prepare detailed cost estimates and budgets.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Monitored and optimized routing processes to improve efficiency and reduce delays.
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Communicated with drivers to provide real-time updates and support during operations.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Implemented safety protocols to ensure compliance with industry regulations and standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Accountant
Big Tex Foundations
12.2015 - 10.2023
- Verify Reconcile all vendor accounts monthly and resolve discrepancies Invoice A/R for all builders once work complete.
- Request EPO's for any work on PO's.
- Closely monitor all aged receivables for all builders & post receipts Build relationships with builders to collect any and all open invoices.
- File and maintain all records for customers and vendors.
- Translated analysis into usable reporting for technical personnel and affected officials.
- Prepared accounting information, producing financial statements in accordance with accounting principles.
- Directed activities of personnel engaged in filing and transmitting financial records.
- Operated computers and used job-related software to develop, modify, and implement recordkeeping and accounting systems.
Help Center Coordinator
ACC
09.2009 - 03.2016
- Interact with customers in a call center environment
- Provide and process information in response to inquiries
- Address concerns and requests about ACC services and procedures
- Identified areas for process improvement and made recommendations improving efficiency.
Receptionist
LOC Consultants
12.1997 - 09.2015
- Making and explaining treatment plans to patients.
- Answering multiphone line.
- Filing patient records.
- Verifying insurance benefits to enter into data records.
- Collect payments.
- Handled muli-line phone
- Directed driver to customer location
- Typed out proposals
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Education
Certificate Degree - Assistant
SOUTHERN CAREERS INSTITUTE
Austin, TexasHigh School Diploma - General Studies
DEL VALLE HIGH SCHOOL
Skills
- Bilingual- Fluent Spanish
- Compassionate Caregiving
- Microsoft Excel
- Data management
- Document handling
- Office supply management
- Recordkeeping systems
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Scheduling
- Building Customer Trust and Loyalty
- Staff Support
- Maintaining Clean Work Areas
- Invoice processing
- Multi-task management
- Multitasking and organization
- Email management
- Cost estimation
- Estimate preparation
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Schedule coordination
- Map reading
- Critical thinker
Timeline
Sate Estimator Accounting Coordinator/ Dispatcher
ATI Secure Docs
11.2023 - Current
Accountant
Big Tex Foundations
12.2015 - 10.2023
Help Center Coordinator
ACC
09.2009 - 03.2016
Receptionist
LOC Consultants
12.1997 - 09.2015
High School Diploma - General Studies
DEL VALLE HIGH SCHOOL
Certificate Degree - Assistant
SOUTHERN CAREERS INSTITUTE