YVONNE GILL
Tobyhanna,PA
Summary
Driven professional with a proven track record at American Airlines, enhancing customer loyalty and increasing market share through expert analysis and strategy adjustments. Skilled in predictive analytics and exceptional customer service, demonstrating strong problem-solving abilities and teamwork. Achieved significant improvements in customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
47
47
years of professional experience
Work History
Sales Associate
The Home Depot Store 4127
08.2007 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
International Market Analyst
American Airlines
10.1996 - 04.2007
- Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
- Increased market share by conducting in-depth competitor analysis and identifying emerging trends.
- Collaborated with cross-functional teams to implement successful product launches and campaigns.
- Forecasted future sales trends using historical data, enabling informed decisions on inventory levels and promotional activities.
Reservation
American Airlines
10.1975 - 10.1996
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Maximized revenue by turning simple inquiries into reservations.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for improved customer experience and reduced wait times.
- Documented all customer and booking information in [Software].
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Education
No Degree - Travel Industry
Hartford Airline Personnel School
Hartford, CTHigh School Diploma -
Springfield Gardens High
Springfield Gardens, NY06.1970
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operation
- Merchandising knowledge
- Professional Demeanor
- Retail Store Operations
- Cleaning techniques
- Inventory Tracking
- Building rapport
- Merchandise Display
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Team Leadership
- Ability to Lift 40 pounds
- Basic Mathematics
Affiliations
- Director - Pathfinders (Seventh Day Adventist Youth Group
Timeline
Sales Associate
The Home Depot Store 4127
08.2007 - 11.2022
International Market Analyst
American Airlines
10.1996 - 04.2007
Reservation
American Airlines
10.1975 - 10.1996
No Degree - Travel Industry
Hartford Airline Personnel School
High School Diploma -
Springfield Gardens High
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