YVONNE GILL
Tobyhanna,PA
Summary
Driven professional with a proven track record at American Airlines, enhancing customer loyalty and increasing market share through expert analysis and strategy adjustments. Skilled in predictive analytics and exceptional customer service, demonstrating strong problem-solving abilities and teamwork. Achieved significant improvements in customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
47
47
years of professional experience
Work History
Sales Associate
The Home Depot Store 4127
Stroudsburg, PA
08.2007 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
International Market Analyst
American Airlines
Fort Worth, TX
10.1996 - 04.2007
- Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
- Increased market share by conducting in-depth competitor analysis and identifying emerging trends.
- Collaborated with cross-functional teams to implement successful product launches and campaigns.
- Forecasted future sales trends using historical data, enabling informed decisions on inventory levels and promotional activities.
Reservation
American Airlines
Hartford, CT
10.1975 - 10.1996
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Maximized revenue by turning simple inquiries into reservations.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for improved customer experience and reduced wait times.
- Documented all customer and booking information in [Software].
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Education
No Degree - Travel Industry
Hartford Airline Personnel School
Hartford, CTHigh School Diploma -
Springfield Gardens High
Springfield Gardens, NY06.1970
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operation
- Merchandising knowledge
- Professional Demeanor
- Retail Store Operations
- Cleaning techniques
- Inventory Tracking
- Building rapport
- Merchandise Display
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Team Leadership
- Ability to Lift 40 pounds
- Basic Mathematics
Affiliations
- Director - Pathfinders (Seventh Day Adventist Youth Group
Timeline
Sales Associate
The Home Depot Store 4127
08.2007 - 11.2022
International Market Analyst
American Airlines
10.1996 - 04.2007
Reservation
American Airlines
10.1975 - 10.1996
No Degree - Travel Industry
Hartford Airline Personnel School
High School Diploma -
Springfield Gardens High