Summary
Overview
Work History
Education
Skills
Timeline
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Yvonne Gleason

Memphis,TN

Summary

Compassionate and detail-oriented Phlebotomist with extensive experience at American Esoteric Laboratories. Skilled in venipuncture and specimen handling, I excel in enhancing patient care and comfort. Proven ability to adapt to diverse populations while maintaining high standards of cleanliness and accuracy, ensuring timely and reliable test results.

Competent Phlebotomy Technician with 25 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Overview

33
33
years of professional experience

Work History

Phlebotomist Floater

American Esoteric Laboratories
07.2021 - 02.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Phlebotomist Floater

Northwestern Community Hospital
02.2020 - 04.2021
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Laboratory Phlebotomist

Medix Staffing
09.2019 - 02.2020
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Increased accuracy of test results by carefully following established procedures for specimen collection and handling.

Phlebotomist II Floater

Northwestern Medicine
04.2019 - 07.2019
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Lead Phlebotomist

Onpoint Laboratory
11.2017 - 01.2019
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Managed daily operations, including lab maintenance tasks.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.

Phlebotomist II

Labtest Diagnostics
07.2015 - 08.2017
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.

Mobile Phlebotomist

MedLab/AHA
03.2012 - 06.2015
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
  • Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.

Medical Assistant/Phlebotomist

Kelly Services Staffing Agency
03.2001 - 12.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Lab Assistant Intern/Medical Assistant

People's Health Centers
08.1992 - 12.1996
  • Strengthened communication between lab staff through clear reporting on the progress of assigned tasks during team meetings.
  • Facilitated efficient sample testing by proficiently operating various laboratory equipment such as centrifuges and microscopes.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Enhanced laboratory efficiency by maintaining a clean and organized workspace, enabling streamlined workflows.
  • Developed professional skills under supervision, effectively applying feedback from mentors to enhance performance in the intern role.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Education

Medical Information Intake Specialist - Billing

St. Louis Community College/MET Center
St Louis, MO
02-2012

EKG/Phlebotomy Diploma - Phlebotomy

Al-Med Academy
St Louis, MO
08-1992

High School Diploma -

Davenport West High School
Davenport, IA
05-1985

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA
  • Blood culture collection
  • Pediatric phlebotomy
  • Syringe method
  • Laboratory procedures understanding
  • Organizational skills
  • Customer service

Timeline

Phlebotomist Floater

American Esoteric Laboratories
07.2021 - 02.2025

Phlebotomist Floater

Northwestern Community Hospital
02.2020 - 04.2021

Laboratory Phlebotomist

Medix Staffing
09.2019 - 02.2020

Phlebotomist II Floater

Northwestern Medicine
04.2019 - 07.2019

Lead Phlebotomist

Onpoint Laboratory
11.2017 - 01.2019

Phlebotomist II

Labtest Diagnostics
07.2015 - 08.2017

Mobile Phlebotomist

MedLab/AHA
03.2012 - 06.2015

Medical Assistant/Phlebotomist

Kelly Services Staffing Agency
03.2001 - 12.2011

Lab Assistant Intern/Medical Assistant

People's Health Centers
08.1992 - 12.1996

Medical Information Intake Specialist - Billing

St. Louis Community College/MET Center

EKG/Phlebotomy Diploma - Phlebotomy

Al-Med Academy

High School Diploma -

Davenport West High School

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Yvonne Gleason