YVONNE GOTHARD
Manager
Denver,CO
Summary
My primary goal is to secure a position in a forward-thinking organization that values my skills and expertise, while fostering an environment conducive to continuous learning and professional growth. With a solid foundation in Traffic Control, I aim to leverage my skills to contribute effectively to team objectives and drive organizational success. I thrive in collaborative settings that encourage creativity and innovation, and I am eager to work alongside like-minded professionals who share a commitment to excellence. Furthermore, I seek a company that prioritizes professional development, offering opportunities for training and skill enhancement. By aligning my ambitions with the organization’s mission, I aspire to not only excel in my role but also evolve alongside the company, ensuring that my growth contributes to its ongoing success. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Traffic Control Supervisor
GDT Traffic Services
Arvada, CO
05.2023 - Current
- Operated trucks to transport materials and equipment to job site within schedule requirements.
- Arranged for additional staffing when necessary during periods of high volume or peak activity.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Facilitated communication between contractors, vendors, suppliers, subcontractors and other relevant parties involved in the project.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
Traffic Control Supervisor
Roadsafe Traffic Systems, Inc.
Denver, CO
05.2009 - 06.2021
- Provided Traffic Control for highway and bridge contractors, as well as specialty contractors who performed curb and gutter work, striping, bridge painting, bridge inspections, guardrail, underground, highway sign removal and installation, milling ops, paving ops, and other road construction
- Worked with Highway Contractors, State DOT’s, DOTTIE, Local government agencies, Roadway Asset Management, Railroads, Toll Authorities and City and County Departments
- I provide quick responses to contractor needs, including implementing traffic switches for all phases of projects assigned, setting lane closures, multiple lane closures, detours, traffic shifts, road closures, Incident Prevention, Work Zone Safety protection for motoring public, pedestrians, workers and property, customer relations, managing multi-year projects, supervised and trained flaggers, laborers and new employees, set-up and maintenance of overnight and long term traffic control projects, barricade and work zone deliveries, set ups/tear downs of rental devices upon completion
- I have provided on-call and after-hours availability 24 hours, Traffic Control Inspections and completed Daily COV-DVIR’s, pre and post trip vehicle inspections
- I have worked in Colorado, Arizona, Oregon and Washington State
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Operated trucks to transport materials and equipment to job site within schedule requirements.
- Arranged for additional staffing when necessary during periods of high volume or peak activity.
- Coordinated with public works departments in order to obtain permits for roadside operations.
- Reviewed daily reports from traffic controllers regarding incident management and road closures.
- Assisted in training new employees on proper procedures for setting up detours and barricades.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Responded promptly to customer inquiries concerning current or potential delays due to roadwork projects.
- Collaborated with other departments such as engineering and maintenance to ensure smooth flow of traffic around construction sites.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Managed inventory levels of supplies needed for successful completion of projects within budget constraints.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Facilitated communication between contractors, vendors, suppliers, subcontractors and other relevant parties involved in the project.
- Prepared weekly schedules for all assigned personnel ensuring adequate coverage at all times.
- Maintained accurate records of all equipment utilized by traffic control personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Call Center Manager/Trainer
Viasource Communications (for DIRECTV)
Commerce City, CO
01.2002 - 01.2006
- Hired, completed onboarding and training of call center personnel
- Coached call center staff through challenging customer resolution issues
- Analyzed call center data and prepared reports for upper management
- Evaluated staff effectiveness and performance annually or on an at-need basis
- Lead team meetings and gave presentations to executives
- Developed monthly, quarterly and annual call center goals and action plans
- Specialized training in management, team building and industry-specific terminology with extensive knowledge of company and client policy and procedure
- Prepared work schedules to ensure sufficient coverage
- Created personnel and supply budgets for approval
- Completed other duties as needed or requested by superiors
- Ability to multitask and stay organized
- Proficient with basic computer software and phone systems
- Excellent interpersonal, problem-solving and leadership skills
- Ability to stay calm in stressful situations and meet strict quotas
- Strong grasp on the company’s products, services, and customer service policies
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Set and managed performance benchmarks for call center employees.
- Developed and maintained a team of call center representatives to meet performance standards.
- Maintained up-to-date knowledge of industry trends and customer service best practices.
- Developed training materials for new hires on how to handle different types of calls effectively.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Conducted weekly meetings with staff members to discuss performance goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Compiled data on company goals, department needs, and employee training requirements.
Office Manager
Wichita Iron & Metals Corporation
Wichita, KS
09.1995 - 09.2001
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained confidential records relating to personnel matters.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained filing system for records, correspondence and other documents.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Command and Control Specialist
United States Air Force, USAF
Wichita, KS
05.1991 - 05.1995
- Directed personnel in responding to incidents within designated areas of responsibility.
- Participated in regular training sessions on new technologies or procedures related to command post operations.
- Organized documents related to ongoing missions into comprehensive files for easy retrieval.
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
- Assisted with the development of standard operating procedures for command post operations.
- Analyzed intelligence data from a variety of sources to identify potential threats or opportunities.
- Received, analyzed, deciphered and took action on time-critical HHQ alert messages.
- Operated and monitored voice, data and alerting systems for U.S. Air Force.
- Coordinated efforts between multiple agencies during emergency situations.
- Utilized specialized software applications such as GIS mapping programs to compile data.
- Analyzed and delivered C2 traffic information to appropriate wing agencies.
- Created records, schedules, reports, and correspondence, and delivered to professionals.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Tracked inventory levels of supplies used by the command post team on a daily basis.
- Maintained and updated daily event logs and entry authority lists.
- Responded to alarms following established policies and protocols.
- Operated command and control center systems and equipment.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
ASSOCIATES DEGREE - Management Science
WICHITA STATE UNIVERSITY
Wichita, KS08.2001
HIGH SCHOOL GRADUATE -
NORTHGLENN SENIOR HIGH SCHOOL
NORTHGLENN, COLORADO01.1989
Skills
- Traffic control device operation
- Work zone safety
- Traffic management expertise
- Emergency preparedness
- Budgeting and finance
- Effective communication
- Project management
- Interpersonal skills
- Critical thinking
- Pedestrian traffic assessments
- Complex Problem-solving
- Excellent communication
- Verbal and written communication
- Strategy development
- Problem-solving abilities
- Public relations
- Written communication
- Financial reporting
- Organizational skills
- Office management
- Clear oral/written communication
- Strategic planning
- Employee training
- Training and coaching
- Policy implementation
- Operations management
- Database administration
- Customer service
- Workflow optimization
- Customer relations
- Account reconciliation
- Conflict management
- Flexible and adaptable
- Interpersonal communication
- Analytical thinking
- Planning
Certification
- ATSSA Trained and Certified Traffic Control Supervisor (X4 TCS Cards to date)
- TMA Driver Certification
- Smith Driver Certification and Training
- Forklift Certification and Training
- OSHA 10 Hour Occupational Safety and Health Training Course in: Construction Safety and Health
- OSHA 30 Hour Occupational Safety and Health Training Course in: Construction Safety and Health
- NSC First Aid Course Certification
- Flagger Certification and Training
Professional References
- Michael Papajohn, Colorado Barricade, (720) 660-5039
- Michael Krause, GDT Traffic Services, (720) 534-5557
Leadership Experience
Enlisted, United States Air Force, 4 Yrs, Desert Storm/Desert Shield, Wichita, KS, 01/01/92, 12/31/95
Timeline
Traffic Control Supervisor
GDT Traffic Services
05.2023 - Current
Traffic Control Supervisor
Roadsafe Traffic Systems, Inc.
05.2009 - 06.2021
Call Center Manager/Trainer
Viasource Communications (for DIRECTV)
01.2002 - 01.2006
Office Manager
Wichita Iron & Metals Corporation
09.1995 - 09.2001
Command and Control Specialist
United States Air Force, USAF
05.1991 - 05.1995
ASSOCIATES DEGREE - Management Science
WICHITA STATE UNIVERSITY
HIGH SCHOOL GRADUATE -
NORTHGLENN SENIOR HIGH SCHOOL
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