Yvonne grant
Brooklyn
Summary
Compassionate caregiver with extensive experience at Freedom Care LLC, excelling in grooming assistance and emotional support. Proven ability to enhance patient well-being through individualized care and vigilant monitoring. Recognized for building strong relationships and delivering compassionate patient care, ensuring a safe and comfortable environment for clients.
Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Healthcare professional prepared to deliver compassionate and reliable care to clients. Proven experience in assisting with daily living activities and personal hygiene, ensuring client comfort and safety. Reliable team player who adapts to changing needs and consistently contributes to collaborative, supportive environment.
Overview
22
22
years of professional experience
Work History
Personal Care Assistant
Freedom Care LLC
03.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Metropolitan Staffing/Javits Center, NY
03.2015 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored equipment to detect and address malfunctions.
- Streamlined check-in process for increased guest satisfaction and reduced wait times.
- Addressed guest inquiries with promptness and professionalism, ensuring positive feedback from guests.
Jevenile Counselor
Administration for Children's Services
06.2012 - 02.2014
- Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
- Supported educational goals by developing individualized learning plans in collaboration with school staff.
- Assisted in the development and implementation of policies, procedures, and programs to improve overall facility operations and effectiveness.
- Trained new staff members on proper protocols related to crisis management procedures ensuring they are prepared for emergency situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Direct Care Worker
Association for the Help of Children
09.2003 - 05.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Education
Associate of Arts - Legal Studies
Katharine Gibbs School For Medical And Legal Asst
Melville, NY06-1999
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Dressing assistance
- Compassionate patient care
Languages
English
Timeline
Personal Care Assistant
Freedom Care LLC
03.2022 - Current
Customer Service Representative
Metropolitan Staffing/Javits Center, NY
03.2015 - 05.2020
Jevenile Counselor
Administration for Children's Services
06.2012 - 02.2014
Direct Care Worker
Association for the Help of Children
09.2003 - 05.2012
Associate of Arts - Legal Studies
Katharine Gibbs School For Medical And Legal Asst
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