Yvonne Griffin
Houston,TX
Summary
Accomplished Registered Pharmacist and Pharmacy Manager with a proven track record at CVS HEALTH CORPORATION, enhancing patient care through expert medication management and therapeutic monitoring. Skilled in patient education and fostering professional development among staff, I have significantly improved pharmacy operations and patient satisfaction. My dedication to pharmaceutical calculations and exceptional customer service has driven substantial growth in pharmacy services.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Pharmacist
CVS Pharmacy
05.2008 - Current
- Utilized advanced pharmacotherapy knowledge to identify opportunities for therapeutic optimization in individual patients'' regimens.
- Developed strong relationships with patients, fostering trust and open communication regarding their medications.
- Enhanced pharmacy efficiency through accurate and timely medication order processing and dispensing.
- Assisted in the development of pharmacy policies and procedures that aligned with best practices in pharmaceutical care delivery.
- Streamlined pharmacy operations by implementing effective inventory management systems for optimal stock levels.
- Reduced medication errors by performing diligent drug utilization reviews and addressing potential issues proactively.
- Collaborated with healthcare providers to optimize patient care plans, resulting in improved treatment outcomes.
- Ensured regulatory compliance with federal, state, and local laws governing pharmaceutical practice.
- Maintained a clean and organized work environment to promote safety, accuracy, and professionalism within the pharmacy setting.
- Boosted immunization rates within the community by administering vaccines and promoting public health awareness campaigns.
- Educated patients on proper medication usage, possible side effects, and potential drug interactions to ensure safe administration.
- Engaged in ongoing professional development activities such as attending conferences or completing continuing education courses relevant to the field of pharmacology.
- Coordinated efforts with insurance providers to resolve billing disputes and secure coverage for vital medications.
- Acted as a liaison between the pharmacy and other healthcare providers, ensuring cohesive communication for optimal patient care outcomes.
- Managed high prescription volumes under tight deadlines while maintaining accuracy standards essential for patient safety.
- Contributed to the professional development of pharmacy technicians through mentorship, training, and performance evaluations.
- Provided exceptional customer service, responding to inquiries with empathy and expertise in a timely manner.
- Improved patient outcomes by providing thorough medication counseling and monitoring medication therapy.
- Educated patients about possible drug interactions and gave special administration instructions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Reconstituted oral liquids.
- Closely monitored department performance metrics.
Pharmacy Manager
CVS HEALTH CORPORATION
01.2010 - 08.2017
- Monitored quality assurance metrics to identify areas for improvement and implement necessary changes.
- Mentored staff to foster professional development with tailored coaching and feedback sessions.
- Analyzed purchasing data for better negotiation with suppliers, leading to reduced procurement expenses.
- Fostered a patient-centered approach by creating a welcoming environment that encouraged open dialogue.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
- Ensured safe working environment, adhering to strict health and safety guidelines.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Optimized prescription processing times, ensuring fast and accurate service for all customers.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Developed policies and procedures for effective pharmacy management.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Enhanced patient safety by implementing rigorous medication error prevention protocols.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Increased patient satisfaction with personalized medication counseling sessions.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Ph.D. - Pharmacy
Texas Southern University
Houston, TX05-2008
Skills
- Immunization administration
- Pharmaceutical calculations
- Patient privacy protection
- Patient counseling
- Pharmacy law compliance
- Medication therapy management
- Adverse reaction reporting
- Drug utilization review
- Medication storage optimization
- Drug interactions assessment
- Customer service and communication skills
- Safety awareness
- Patient education
- Pharmacy inventory and recordkeeping
- Educating patients
- Texas licensed pharmacist
- Confidentiality and HIPAA
- Resolving complaints
- Drug interactions
- Interpreting and processing medication orders
- Staff training
- Vaccination administration
- Drug inventory management
- Directing pharmacy operations
- Quality assurance standards
- Promotion of health and disease prevention
- Completing annual inventories
- OTC recommendations
- Overseeing technicians
- Current Texas pharmacy license
- Storage procedures
- Quality review processes
- FDA drug safety guidelines
- Regulatory compliance
- Regulatory standards
- Company policy compliance
- Overseeing interns
- Quality assurance controls
- Delegating assignments
- Controlled substance tracking
- Controlled drug logging
- Dosing recommendations
- Drug utilization evaluation
Certification
- PharmacyBased Immunization Delivery Certificate – American Pharmacists Association.
- Doctor of Pharmacy (Pharm.D.) - Accreditation Council for Pharmacy Education (ACPE).
- Medication Therapy Management Certification (MTM) - American Pharmacists Association.
- Immunization Certification - American Pharmacists Association.
- Pharmacist Licensure (RPh) - [State] Board of Pharmacy.
- CPR/AED Certification
Timeline
Pharmacy Manager
CVS HEALTH CORPORATION
01.2010 - 08.2017
Registered Pharmacist
CVS Pharmacy
05.2008 - Current
- PharmacyBased Immunization Delivery Certificate – American Pharmacists Association.
- Doctor of Pharmacy (Pharm.D.) - Accreditation Council for Pharmacy Education (ACPE).
- Medication Therapy Management Certification (MTM) - American Pharmacists Association.
- Immunization Certification - American Pharmacists Association.
- Pharmacist Licensure (RPh) - [State] Board of Pharmacy.
- CPR/AED Certification
Ph.D. - Pharmacy
Texas Southern University
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