-+Yvonne Guy
Clinton,MD
Summary
Dynamic Bar Operations Manager with a proven track record at The Bottom Line Bar & Grill, enhancing sales through innovative promotions and elevating customer experiences. Skilled in beverage making and fostering positive team environments. Demonstrated ability to streamline operations and boost efficiency, ensuring compliance and high safety standards. Expert in scheduling coordination and staff development.
Overview
23
23
years of professional experience
Work History
Tax Office Manager
Accounting Systems Incorporated
02.2020 - Current
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Coordinated team schedules during peak season to ensure adequate coverage for all incoming appointments without sacrificing quality or attention to detail.
- Collaborated with other departments to create comprehensive financial strategies for clients, maximizing savings and minimizing liabilities.
- Mentored junior staff members to enhance their understanding of tax regulations and best practices.
- Expanded the firm''s client base through targeted marketing efforts aimed at local small businesses seeking professional tax services.
Bar Operations Manager
The Bottom Line Bar & Grill
06.2002 - Current
- Boosted sales performance through the introduction of innovative promotions and special events tailored to target demographics.
- Safeguarded company assets by implementing comprehensive loss prevention strategies and closely monitoring financial transactions for discrepancies.
- Fostered a positive team atmosphere by regularly recognizing staff achievements and organizing team-building events.
- Enhanced bar efficiency by streamlining inventory management and implementing automated systems.
- Elevated customer experiences through personalized services such as mixology demonstrations or custom drink recommendations based on preferences.
- Improved employee retention rates by offering ongoing professional development opportunities, fair compensation packages, and promoting from within when possible.
- Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
- Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
- Continuously improved bar operations by staying current on industry trends and incorporating relevant best practices into daily routines.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
- Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
- Implemented cost-saving measures by negotiating with suppliers for better pricing on products and services.
- Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Web Content Assistant
ActioNet
03.2003 - 11.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Education
High School Diploma -
West Philadelphia High School
Philadelphia06-1974
Skills
- Beverage making
- Scheduling coordination
- Recruitment and hiring
- Health and safety
- Professionalism and integrity
Timeline
Tax Office Manager
Accounting Systems Incorporated
02.2020 - Current
Web Content Assistant
ActioNet
03.2003 - 11.2018
Bar Operations Manager
The Bottom Line Bar & Grill
06.2002 - Current
High School Diploma -
West Philadelphia High School
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