Yvonne Hamilton
Reno,Nevada
Summary
Entry level office professional with 4 years' experience in administration support and customer service roles. Strong communication skills and ability to build rapport with customers, team members, and executives to effectively and patiently resolve difficult customer issues.
Overview
6
6
years of professional experience
Work History
Call Center Representative
VRI Research
07.2022 - Current
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Telephone Interviewer
GDCC West Inc
09.2020 - 07.2022
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Gathered data and insights from participants during telephone interviews.
Collection Agency
Collection Agency
01.2022 - 01.2022
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
Office Assistant
AARP/Washoe County School District
07.2018 - 03.2020
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
No Degree - Microsoft Word
NTI@University
Westwood, MO09.2024
No Degree - Business Office Administration
Fresno City College
Fresno, United States05.2001
Skills
- Data Entry
- Microsoft Word
- Microsoft Outlook
- Appointment Scheduling
- Call Center Customer Service
Personal Information
Title: Customer Service Representative
Hobbies and Interests
- Sales
- Networking
- Negotiating
- Advertising
- Powerpoint
- Microsoft Word
- Took Messages
- Transferred Call
- Answered phones
- Microsoft Outlook
- Customer Support
- Telephone Techniques
Timeline
Call Center Representative
VRI Research
07.2022 - Current
Collection Agency
Collection Agency
01.2022 - 01.2022
Telephone Interviewer
GDCC West Inc
09.2020 - 07.2022
Office Assistant
AARP/Washoe County School District
07.2018 - 03.2020
No Degree - Microsoft Word
NTI@University
No Degree - Business Office Administration
Fresno City College
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