Yvonne Handy
San Juan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time admission representative position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
District Manager
The Monitor - AIM Media
10.2020 - 04.2022
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Established territory boundaries and distribution routes to maximize service quality.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bank Teller
International Bank Of Commerce
06.2019 - 01.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Removed mutilated currency from circulation.
- Cross-sold credit cards, loans and other bank products.
Substitute Teacher
PSJA ISD
02.2017 - 03.2020
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
- Operated computers or audio-visual aids to supplement presentations.
Education
High School Diploma -
Pharr San Juan Alamo High School
San Juan, TX05.1998
Skills
- Operations Oversight
- Territory Management
- Contract Management
- Team Leadership
- Recruiting and Hiring
- Training and Coaching
- Data Inputting
- Cash Counting
- Customer Service Excellence
- Data Entry Efficiency
- Computer Literacy
- Records Management
Timeline
District Manager
The Monitor - AIM Media
10.2020 - 04.2022
Bank Teller
International Bank Of Commerce
06.2019 - 01.2021
Substitute Teacher
PSJA ISD
02.2017 - 03.2020
High School Diploma -
Pharr San Juan Alamo High School
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