Yvonne Hankins
Wahiawa,HI
Summary
Adept at managing front-desk operations and customer service, I excelled at Kaiser Permanent by enhancing client satisfaction and streamlining appointment processes. Skilled in Microsoft Office and effective communication, my proactive approach and problem-solving abilities led to significant operational improvements.
Overview
22
22
years of professional experience
Work History
Appointment Registration Clerk
Kaiser Permanent
Waipahu, HI
07.2022 - Current
- Answer all calls in a courteous and professional manner.
- Compose messages to providers or other medical staff based on members requests.
- Schedule, reschedule and verify appointments.
- Advised patients of monies required to be paid prior to services.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Verify and update member demographics.
Receptionist
Canon Business Process Services
Irvine, CA
04.2010 - 03.2021
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency
- Demonstrated proficiency in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers researched and rapidly solved problems
- Answer all incoming calls for approx
- 500 employees thru Cisco Attendant Console
- Schedule meetings, greet, check in and announce visitors to specific contacts, document all calls and visitors daily total counts
- Miscellaneous clerical and office duties for all departments at Kia Motors America, Inc., Aon Risk Services and most current at Mazda North America Operations
- Consistently praised by management for the attention to detail, exemplary customer service delivery and team-player attitude
Receptionist
Oryxe Energy International, Inc.
Irvine, CA
08.2005 - 11.2008
- Served as first point of contact for everyone calling or visiting the main administrative office
- Efficiently operated switchboard and provided prompt, courteous and knowledgeable assistance
- Answer all incoming calls and forwarded to the appropriate contact, scheduled conference rooms for meetings, prepared expense reports, ordered supply for office and kitchen, greeted and checked in all visitors then announced them to appropriate contact, sorted and distributed mail, faxes and packages, operated the postage machine and refilled postage as needed along with some other miscellaneous clerical and administrative duties
Receptionist
Oce Business Services
Irvine, CA
03.2003 - 07.2005
- Answer all incoming calls for approx
- 500 employees thru Cisco Attendant Console
- Schedule meetings, greet, check in and announce visitors to specific contacts
- Miscellaneous clerical and office duties for all departments at KIA Motors America, Inc
- Answer all incoming calls, Greet and announce visitors to specific contacts, miscellaneous clerical and office duties at Toshiba America Electronic Components
- Microsoft word, excel, outlook and lotus Notes
- Answer all incoming calls, greet visitors, filing and mailing certificate of insurance, time track calls, faxes and pages throughout the day, schedule conference rooms for meetings and other miscellaneous clerical duties at Aon Corporation
- Microsoft excel, word, outlook and lotus notes
Education
Accounting & Human Resources Management/Courses
Golden West College
Huntington Beach, CaHigh School Diploma - Accounting Secretary
Instituto Comercial Panama
Republic of PanamaCertificate - Restaurant Management Training
Galardi Group Training
Newport Beach, CASkills
- Telephone & Front Desk Reception
- Customer Service
- Filing Database & Records Management
- Reports & Spreadsheets
- Complaint Handling
- Data Entry
- Word
- Excel
- PowerPoint
- Outlook
- Windows Vista
- Windows XP
- Windows 10
- Appointment scheduling
- Data entry
- Effective communication
- Multitasking and prioritization
- Verbal and written communication
Timeline
Appointment Registration Clerk
Kaiser Permanent
07.2022 - Current
Receptionist
Canon Business Process Services
04.2010 - 03.2021
Receptionist
Oryxe Energy International, Inc.
08.2005 - 11.2008
Receptionist
Oce Business Services
03.2003 - 07.2005
Accounting & Human Resources Management/Courses
Golden West College
High School Diploma - Accounting Secretary
Instituto Comercial Panama
Certificate - Restaurant Management Training
Galardi Group Training
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