Yvonne Hatathley
Moab,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always ready to learn something new.
Overview
21
21
years of professional experience
Work History
Retail Sales Worker
Happy Trails Inc.
04.2004 - Current
- Managed cash register transactions accurately during shifts worked.
- Developed strong relationships with customers.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Ensured stock availability by regularly conducting inventory checks on popular items.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover customers needs.
- Listened to customer needs and desires to identify and recommend optimal item.
- Stock merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Personal Banker
Zions Bank
02.2006 - 10.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts.
- Maintained compliance with bank policies and regulations.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Sales of bank products through effective cross-selling.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers on daily basis.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Trained new personal bankers, elevating team performance and service quality.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Processed customer account requests and applications.
- Provided customers with additional information regarding account services.
Education
High School Diploma -
Grand County High School
Moab, UT05-2001
Skills
- Cash handling proficiency
- Customer service
- Teamwork
- Flexible schedule
- Phone etiquette
- Store opening and closing
- Cash register operation and balancing
- Backroom organization
- Sell souvenirs
- Returns and exchanges
- Honest, dependable, positive an professional
- Banking
Timeline
Personal Banker
Zions Bank
02.2006 - 10.2023
Retail Sales Worker
Happy Trails Inc.
04.2004 - Current
High School Diploma -
Grand County High School
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