Yvonne Henry
Rochester,NY
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Catering Supervisor
Aramark
01.2023 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Improved workflow efficiency by developing streamlined processes for event setup, breakdown, and cleanup.
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of clients and guests.
- Resolved client concerns promptly through active listening skills and creative problem-solving techniques, ensuring continued satisfaction throughout the event process.
Customer Service Representative
United Airlines
11.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
Catering Assistant/Kitchen Cook
University Of Rochester
08.2011 - 09.2021
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Worked with chef to prepare daily food specials and other supplies.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Catering and Kitchen Supervisor
Inspired kitchen and Coffee
09.2018 - 01.2021
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
Shipping and Receiving, Distribution Technician
Parkridge Unity Hospital
04.2008 - 04.2011
- Answering customers calls, entering data, and ordering supplies
- Replenishing medical, linen and food supplies daily to the departments within the hospital.
Education
A.A.S. Degree, Hospitality A Management - Food Service
Monroe Community College
Rochester, NY05.2008
Skills
- Meticulous attention to detail
- Time Management
- Inventorying knowledge
- Collaboration and Teamwork
- Food and Beverage Management
- Multicultural Sensitivity
- Event Planning
References
Available upon request
Timeline
Catering Supervisor
Aramark
01.2023 - Current
Customer Service Representative
United Airlines
11.2021 - 07.2022
Catering and Kitchen Supervisor
Inspired kitchen and Coffee
09.2018 - 01.2021
Catering Assistant/Kitchen Cook
University Of Rochester
08.2011 - 09.2021
Shipping and Receiving, Distribution Technician
Parkridge Unity Hospital
04.2008 - 04.2011
A.A.S. Degree, Hospitality A Management - Food Service
Monroe Community College
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