Yvonne Herlofsky
New Brighton,MN
Summary
Dependable Server Supervisor successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
28
28
years of professional experience
Work History
Server Shift Leader
Axels
08.2012 - Current
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Baker Square/IHOP
02.2000 - 08.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Ray-J's
02.1995 - 01.2000
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected orders and relayed them to bartenders quickly and accurately.
Education
High School Diploma -
Roosevelt High School
Minneapolis, MN06.1993
Skills
- Billing and Payment Processing
- Customer Relationship Management
- Human Resource Management
- Dining Room Logistics
- Menu Knowledge
- Phone Inquiries
- Personnel Training
- Quality Control Guidelines
Timeline
Server Shift Leader
Axels
08.2012 - Current
Server
Baker Square/IHOP
02.2000 - 08.2012
Server
Ray-J's
02.1995 - 01.2000
High School Diploma -
Roosevelt High School
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