Yvonne Hernandez
Carrollton,TX
Summary
Skilled in JDE and Yardi, I excelled at Hines Interests Limited Partnership by enhancing tenant satisfaction and streamlining operations. Leveraging strong organizational skills and relationship building, I successfully managed over 2M sf of property, significantly improving efficiency and customer service. My approach combines analytical thinking with effective communication, driving notable achievements in portfolio management and administrative support.
Overview
23
23
years of professional experience
Work History
Management Assistant
Hines Interests Limited Partnership
12.2006 - 09.2024
- Provided management support of a portfolio consisting of both industrial and office space totaling over 2M sf.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Participated in the monthly reporting process to ownership.
- Fostered strong relationships with tenants by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Analyzed and proposed cost effective ways to increase value and save money for Ownership.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Oversaw training and onboarding process and served as a mentor for all newly hired employees.
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Increased tenant satisfaction through prompt response to inquiries and resolution of issues.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
- Assisted in negotiating service contracts with vendors, ensuring favorable terms and cost savings for company.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased tenant success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to tenant inquiries.
- Maintained up to date vendor and tenant certificates of insurance.
- Assisted in overseeing many tenant improvements and capital projects within the portfolio.
- Proofread and edited documents for accuracy and grammar.
- Set up fire warden trainings and fire drills for each asset.
- Perform quarterly front of the house inspections to address any issues.
- Coded and approved weekly A/P
- Responsible for all A/R collections with tenants.
- Assisted in annual budget preparation and presentation.
Property Administrator
ING Clarion
09.2001 - 12.2006
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Coded and entered all A/P on a weekly basis.
- Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Streamlined property management processes for increased efficiency and cost savings.
- Implemented preventative maintenance programs, reducing repair costs over time while preserving the integrity of each property''s infrastructure.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma -
ICS Newport Pacific H.S.
Scranton, PA05.1992
Skills
- Relationship Building
- Office Administration
- Administrative tasks
- Customer Engagement
- Client Relationships
- Task Delegation
- Recordkeeping
- Budget Administration
- Time Management
- Excellent Communication
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Strong Problem Solver
- Documentation and Recordkeeping
- Analytical Thinking
- Organizational Skills
- Administrative Support
- Filing and data archiving
- Proficient in JDE and Yardi
Languages
Spanish
Native or Bilingual
Timeline
Management Assistant
Hines Interests Limited Partnership
12.2006 - 09.2024
Property Administrator
ING Clarion
09.2001 - 12.2006
High School Diploma -
ICS Newport Pacific H.S.
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