Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvonne Hicks

Baltimore,MD

Summary

Dedicated and results-driven professional with 15+ years' experience in management, customer service, nutrition, comprehensive care, and treatment plans. Highly proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training and morale-building abilities to enhance engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

RESIDENTIAL team manager/dietitian

Forward Visions
01.2022 - 07.2023
  • Assisting individuals with developmental disabilities by providing ongoing physical and emotional care and support, enhancing a better, richer quality of life
  • Providing counseling and support for patients and their families, educating them on nutrition, promoting healthy eating habits, and improving their well-being
  • Managing day-to-day operations by training staff, disciplinary actions, monitoring and administering medication, maintaining medical logs, and appointment records per federal and state laws and company policies
  • Establishing comprehensive nutritional care plans by tailoring menus to match patient's dietary needs and lifestyles, enhancing the quality of life for ten patients
  • Maintaining household budgets by preparing meals, managing household cleaning supplies, decreasing household costs by 30%
  • Maintaining safety records, including water temperature, incident reports, fire drills, and evacuation plans, per federal and state laws and company policies
  • Escalating HIPAA and PHI incidents to leadership
  • Developing and implementing an efficient filing system, reducing document retrieval time, and improving overall organization.

Executive ADMINISTRATOR

MedStar Franklin Square
12.2015 - 10.2021
  • First point of contact for administrative support to multiple departments
  • Increasing department's efficiency by interviewing, editing, and approving payroll, scheduling, employee evaluations, managing calendars, creating spreadsheets, audit reports, and disciplinary actions
  • Maintaining the yearly budget by monitoring associates' productive hours, equipment, and contractor invoices, creating requisitions, and ordering office supplies
  • Planned and coordinated events, staff meetings, and conferences, increasing performance and communication among team members
  • Assisted staff with health and other benefits by navigating them through enrollment to ensure proper coverage
  • Developed and implemented an efficient filing system, reducing document retrieval time and improving overall organization.

ER EXECUTIVE ADMINISTRATIVE ASSISTANT

MedStar Good Samaritan
05.2015 - 12.2015
  • First point of contact for administrative support for 40 security officers
  • Increasing the department's efficiency by editing payroll, scheduling training, vacations, audit reports, and ordering office supplies
  • Maintaining safety records, including incident reports, workers' compensation claims, fire drills, evacuation plans, HIPAA, and PHI training, per state and safety regulations
  • Maintain the department's standards by reviewing, processing, and reporting updated security codes and procedures
  • Assisted staff with health and other benefits by navigating them through enrollment to ensure proper coverage.

Customer Service Advocate

MedStar Good Samaritan
03.2009 - 05.2015
  • First point of contact for incoming customer service, complaints, and billing calls
  • Reviewing and escalating customer's complaints, issues, and inquiries to leadership
  • Reviewing, processing, and reporting client updates or concerns while maintaining department standard operating procedures
  • Escalating HIPAA and PHI issues to leadership
  • Working closely with customers using critical thinking and problem-solving skills to resolve their issues
  • Keeping accurate records by recording all appropriate information via internal applications ensures the highest data integrity level
  • Scheduling developmental activities by organizing training and monthly meetings to ensure In-depth knowledge of operation expectations.

Education

Diploma -

Laurence G. Paquin

Certification -

Data Entry/Customer Service, Baltimore City Community College

Certification -

Business Administration, Baltimore City Community College

REGISTERED DIETITIAN -

Nutritionists- 2025, Morgan State UNIVERSITY

Skills

  • Management
  • Nutrition
  • Quality Assurance
  • Interpreting Data
  • Business Administration
  • Research
  • Critical Thinking
  • Customer Service
  • Risk Assessment
  • Communication
  • Data Entry
  • Microsoft Office
  • Word
  • Excel
  • Outlook
  • Spreadsheet
  • PeopleSoft
  • PowerPoint
  • Requisition
  • Coding
  • Carematic and Med Connect
  • Tele Tracking
  • Amalga

Certification

  • Certified Medication Technician (CMT)
  • Certified Cardiopulmonary Resuscitation (CPR)
  • Certified Gastrostomy Tubes (G-Tube)
  • Certified Hoyer Lift operator

Timeline

RESIDENTIAL team manager/dietitian

Forward Visions
01.2022 - 07.2023

Executive ADMINISTRATOR

MedStar Franklin Square
12.2015 - 10.2021

ER EXECUTIVE ADMINISTRATIVE ASSISTANT

MedStar Good Samaritan
05.2015 - 12.2015

Customer Service Advocate

MedStar Good Samaritan
03.2009 - 05.2015

Diploma -

Laurence G. Paquin

Certification -

Data Entry/Customer Service, Baltimore City Community College

Certification -

Business Administration, Baltimore City Community College

REGISTERED DIETITIAN -

Nutritionists- 2025, Morgan State UNIVERSITY

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Yvonne Hicks