Yvonne Higgins
Honolulu,HI
Summary
Dynamic and results-driven professional with extensive experience at Duke's Waikiki, excelling in leadership and employee development. Proven track record in enhancing staff retention and fostering positive relationships. Skilled in problem-solving and maintaining health and safety standards, while ensuring a warm, inviting atmosphere for guests.
Overview
24
24
years of professional experience
Work History
Floor Manager
Duke's Waikiki
03.2019 - Current
TALENT Sourcing, Recruiting, Interviewing to fill restaurant's needs
Posting ads and job fairs
Conduct first interviews
Duke's Waikiki branding
Candidate experience
Floor Manager
Breakfast / Lunch / Swing/ Dinner
Assist with counselings
During 4 day work week, I have worked 5 days every week
Lost and found items per period
Safety is a priority every shift; I submit completed forms - employee injuiries, guest liability, allergy protocol, food borne illness
Holiday trades
Safety
Restaurant Manager
Duke's Waikiki
05.2023 - 01.2024
Responsibilities:
Weekly pre service topics
Conducted final interviews
OpenTable guest reviews
HotSchedules broadcast message for road closures
Manager birthday reminders
Quality Circle Manager
Hula Grill Waikiki
11.2022 - 04.2023
Floor manager duties and responsibilities
My timeline was supposed to be one year per my request to learn another restaurant and I was asked to return to Duke's Waikiki after five months
Human Resources Manager
Duke's Waikiki
05.2011 - 03.2019
- Oversee department functions
- Managing employees
- Compensation and benefits
- Training and development
- Employee relations
- Recruitment and selection
- Lead investigator for harassment claims
- Conduct disciplinary meetings
- Assist Safety Manager
- Event planner for all employee parties
- Administration and payroll
Human Resources Assistant
Duke's Waikiki
07.2009 - 05.2011
- Assisted Human Resources Manager
- Medical hours
- Assist with payroll
- Filing
- Conduct orientation
Department Manager
Duke's Waikiki
10.2001 - 02.2009
- Ambassador
- Busser
- Cocktail Server
- Lunch Server
- Banquets
Skills
- Attention to Detail
- Communication
- Flexibility
- Leadership
- Problem Solver
- Positive Attitude
Timeline
Restaurant Manager
Duke's Waikiki
05.2023 - 01.2024
Quality Circle Manager
Hula Grill Waikiki
11.2022 - 04.2023
Floor Manager
Duke's Waikiki
03.2019 - Current
Human Resources Manager
Duke's Waikiki
05.2011 - 03.2019
Human Resources Assistant
Duke's Waikiki
07.2009 - 05.2011
Department Manager
Duke's Waikiki
10.2001 - 02.2009