Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Streamlined operational processes by implementing efficient workflow management strategies.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Enhanced team productivity by providing effective training programs and performance management systems.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Partnered with vendors and suppliers to effectively manage and budget.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Increased profit by streamlining operations.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Manager
Elite Entities Couture LLC
09.2018 - 08.2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Improved marketing to attract new customers and promote business.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Increased market share with strategic business development efforts, expanding into untapped markets.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Fashion Designer/ Seamstress/ Tailor/Manager
Creations By Yvonne
04.1975 - 06.2024
Sketched artistic and fresh designs for consideration.
Designed seasonal styles according to upcoming trends and popular color palettes.
Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
Designed sampling displays to enhance consumer interest.
Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
Liaised with suppliers to secure competitive pricing on materials, reducing overall production costs without sacrificing quality.
Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
Optimized garment fit by collaborating with pattern makers during product development stages; ensuring consistent sizing across all collections.
Assisted photographers in styling photoshoots showcasing new collections effectively; increasing exposure through print and digital media.
Followed market trends and research to establish innovative product offerings for consumers.
Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.
Gathered information from vendors regarding market trends and competitor activity.
Established a positive work culture by fostering open communication and providing constructive feedback; driving continuous improvement and creative growth within the team.
Redesigned underperforming collections, leading to improved brand perception and increased revenue.
Revitalized existing fashion lines by incorporating innovative designs and materials.
Managed budgets for design projects, ensuring cost-effective solutions while maintaining artistic vision.
Mentored junior designers, fostering a supportive work environment that encouraged creativity and innovation.
Worked with photographers and stylists to showcase products for optimal visibility.
Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
Organized and participated in fashion shows, generating significant media attention and industry recognition.
Participated in international trade shows to expand the brand''s reach into new markets successfully.
Negotiated with vendors to reach ideal product distribution channels and pricing.
Collaborated with marketing teams for successful campaign launches, resulting in increased sales.
Clearly communicated design revisions to members of fashion design team.
Coordinated design process for multiple brands from concept sketches through final adoption.
Designed custom garments for high-profile clients, enhancing the brand''s reputation for luxury and exclusivity.
Developed exciting seasonal merchandise assortments to improve category diversity.
Orchestrated redesign of company's e-commerce platform, enhancing user experience and online sales.
Enhanced customer satisfaction by integrating feedback into design process, leading to more consumer-centric collections.
Coordinated with marketing teams to ensure that product launches were aligned with brand messaging, maximizing impact.
Led collaborative effort to revamp seasonal collection, significantly increasing media coverage and customer engagement.
Negotiated with fabric suppliers to secure premium materials at competitive prices, improving profit margins.
Conducted detailed market research to identify emerging trends, influencing development of forward-thinking designs.
Improved team productivity with implementation of streamlined communication processes between design and production departments.
Analyzed sales data to guide selection of designs for production, optimizing assortment for market demand.
Enhanced brand visibility by designing innovative fashion collections that resonated with target demographics.
Oversaw successful execution of fashion shows, from conceptualization to runway presentation, boosting brand image.
Fostered partnerships with sustainable suppliers, enhancing brand's reputation for environmental responsibility.
Facilitated professional development workshops for design team, keeping skills and knowledge up-to-date with industry standards.
Streamlined design process, reducing production costs without compromising on aesthetic value of final product.
Mentored junior designers, fostering culture of innovation and continuous improvement within design team.
Engaged with influencers and fashion bloggers to promote new collections, significantly expanding digital reach and engagement.
Curated compelling visual merchandising strategy that increased foot traffic and sales in flagship stores.
Pioneered use of eco-friendly materials in collections, contributing to positive brand image and attracting new customer base.
Implemented advanced software tools for design and pattern making, elevating precision and efficiency of creative team.
Developed unique fabric patterns and textures, setting new industry standards for quality and creativity.
Spearheaded charity initiative by designing exclusive line, with proceeds going to support local communities, bolstering brand loyalty and social responsibility.
Measured and cut fabric for garment construction according to customer specifications.
Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
Created detailed garment sketches and discussed specifications with clients.
Trained new seamstresses on company procedures and best practices, fostering a knowledgeable and skilled workforce.
Matched up cloth by pattern and die lot to reach quality goals on finished shoes.
Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
Repaired and replaced defective garment pockets, pocket flags and coat linings.
Provided high-quality alteration and repairs for clothing and drapery.
Enhanced customer satisfaction by providing personalized tailoring services and alterations.
Promoted a positive working environment by sharing knowledge and expertise with colleagues and fostering a collaborative atmosphere among the team members.
Consulted with clients regarding specific needs for special events such as weddings or formal occasions, resulting in perfectly tailored outfits that exceeded expectations.
Expanded client base through referrals from satisfied customers who praised the exceptional quality of service provided.
Discussed style lines, details and revisions with designer.
Contributed to a positive customer experience by providing professional fittings, advice on garment care, and prompt resolution of any concerns or issues.
Steamed and ironed fashion items in preparation for professional photo shoots.
Reduced material waste by implementing efficient cutting techniques.
Expanded service offerings by introducing bespoke tailoring services, attracting new segment of clientele.
Maintained high-quality standards in garment construction, ensuring durability and fit.
Enhanced boutique's brand by participating in local fashion shows, showcasing custom designs.
Breakfast Supervisor
Krystal's Restaurant
05.1997 - 04.2001
Serviced guests with food and beverage requirements.
Assisted with training and development of food and beverage team.
Resolved conflicts between staff members effectively while maintaining a respectful work environment.
Boosted efficiency with a well-organized workflow that minimized wait times for customers during peak periods.
Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Developed strong relationships with suppliers to ensure consistent delivery of high-quality products at competitive prices.
Increased repeat business with exceptional guest relations, handling concerns professionally and courteously.
Promoted a culture of teamwork among staff members, fostering a cooperative work environment that enhanced productivity.
Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.
Ensured high food quality standards by closely monitoring kitchen processes and addressing any issues promptly.
Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities.
Collaborated with other supervisors to develop strategies for continuous improvement across all restaurant departments.
Contributed to the establishment''s positive reputation by consistently delivering an enjoyable dining experience for guests.
Upheld cleanliness standards throughout the dining area and kitchen facilities, creating a welcoming atmosphere for guests from the moment they entered the premises.
Optimized inventory management by conducting regular stock checks and maintaining accurate records for cost control purposes.
Streamlined breakfast operations by implementing effective staff scheduling and task delegation.
Improved team morale and performance through regular coaching, feedback, and recognition of accomplishments.
Assisted in the development and implementation of employee training programs, resulting in improved performance levels and higher staff retention rates.
Assisted in hiring, training, and mentoring new team members to maintain a highly skilled workforce.
Enhanced customer satisfaction by ensuring timely and efficient service during breakfast hours.
Coordinated with the management team on promotional activities, special events, and menu changes to drive increased revenue for the establishment.
Reduced food waste significantly by implementing portion control measures and proper storage techniques.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food inventory and supplies to prevent waste.
Monitored food preparation, production, and plating for quality control.
Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Controlled food costs and managed inventory.
Directed food preparation and cooking activities to meet health and safety standards.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Supervised food presentation and plating to enhance visual appeal.
Maximized team productivity by expertly delegating tasks to kitchen staff.
Served consistent portions following recipes and control standards.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Planned and executed promotions and special events in close collaboration with management.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Controlled expenses and boosted profitability by managing food and labor costs.
Set and oversaw weekly and special event menu plans.
Created new recipes, outlined steps, and training staff on correct preparation.
Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Shift Manager
KFC Restaurant
03.1996 - 04.2001
Paralegal
Permanent Staffing
06.1984 - 08.1985
Trust Accountant
Comerica Bank
02.1982 - 06.1982
Ensured the timely distribution of funds to beneficiaries according to trust agreements.
Maintained compliance with regulatory requirements through diligent monitoring of account activity.
Improved internal controls within the Trust Accounting function, enhancing overall operational effectiveness and reducing potential risks associated with non-compliance or fraud incidents.
Facilitated smooth transitions during mergers or acquisitions involving clients'' trusts, ensuring continuity of service and minimal disruptions to account operations.
Contributed to a collaborative team environment by sharing knowledge, ideas, and expertise among colleagues in the Trust Accounting department.
Assisted with audits related to trusts; provided documentation and addressed any concerns raised by auditors.
Provided comprehensive financial analysis for informed decision-making in trust administration.
Supported business development efforts by preparing presentations on trust services offered by the firm.
Resolved beneficiary inquiries promptly while maintaining confidentiality and adhering to fiduciary responsibilities.
Collaborated with legal and tax advisors to optimize trust structures for clients'' needs.
Served as a subject matter expert on various software programs used within the Trust Accounting department, assisting colleagues in troubleshooting issues when needed.
Enhanced client trust relationships by managing accounts and ensuring accurate financial reporting.
Coordinated with third-party vendors for outsourced trust services, maintaining positive working relationships and ensuring high-quality deliverables.
Assisted in the onboarding process for new trust clients, gathering necessary documentation and setting up accounts.
Maintained detailed records of trust account transactions, ensuring accuracy and transparency in financial reporting.
Participated in ongoing professional development, staying abreast of industry trends and best practices in trust accounting.
Streamlined trust accounting processes for increased efficiency and reduced errors.
Managed risk by conducting periodic reviews of trust accounts and implementing appropriate controls.
Reconciled complex trust accounts, identifying discrepancies and implementing corrective measures.
Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Gathered financial information, prepared documents, and closed books.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Used advanced software to prepare documents, reports, and presentations.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Prepared and filed tax forms to meet needs of customers.
Prepared working papers, reports and supporting documentation for audit findings.
Tracked funds, prepared deposits and reconciled accounts.
Collected and reported monthly expense variances and explanations.
Provided journal entries and performed accounting on accrual basis.
Maintained integrity of general ledger and chart of accounts.
Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Compiled general ledger entries on short schedule with 100% accuracy.
Used accounting software to issue tax returns and prepare consolidated reports.
Cooperated with senior leaders to create operating budgets and initiate financial planning.
Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
Developed financial models to assess and analyze financial performance of clients.
Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Identified legal tax savings and recommended ways to improve profits.
Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Diminished outstanding debts by analyzing accounts for issues.
Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.