Yvonne Humphrey
Twin Falls,Idaho
Summary
Dynamic administrative professional with extensive experience at South Central Public Health District, excelling in office administration and customer service. Proven track record in streamlining workflows and enhancing team productivity. Skilled in Microsoft Office Suite and adept at fostering strong client relations, contributing to a positive workplace culture and efficient operations.
Overview
21
21
years of professional experience
Work History
Administrative Assistant II /Human Resources
South Central Public Health District
05.2017 - Current
- Coordinated scheduling for meetings and events, optimizing time management across departments.
- Managed communications between staff and external stakeholders, ensuring clarity and responsiveness.
- Developed filing systems to improve document retrieval efficiency and organization.
- Supported project management by preparing reports and documentation for various initiatives.
- Trained new administrative staff on office protocols and software systems to enhance team performance.
- Streamlined office procedures, reducing redundancy and improving workflow efficiency across operations.
- Facilitating conflict resolution, mediation, and grievance processes.
- Developing, implementing, and updating employee relations strategies, policies, and remote work guidelines.
- Investigating employee complaints, disciplinary issues, claims of discrimination, and harassment.
- Leading initiatives to enhance employee engagement, satisfaction, and overall workplace culture.
- Delivering training sessions on for supervisors, including best practices, diversity, and inclusion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Office Services Supervisor I
South Central Public Health District
08.2011 - 04.2017
- Supervised daily office operations of the clinics (5 offices in the District), ensuring efficient workflow and adherence to company policies.
- Conducted regular performance reviews, fostering employee development and aligning team goals with company objectives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed comprehensive procedural manuals for office services tasks, enhancing consistency in task execution across teams.
- Collaborated with Human Resources on employee onboarding processes, streamlining administrative tasks for new hires to get them up-to-speed quickly in their roles.
- Promoted a positive workplace culture by fostering open communication channels between staff members across departments.
- Coordinated schedules for multiple clinics, ensuring seamless daily operations and timely completion of tasks.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated vendor relationships, optimizing supply chain processes and maintaining inventory levels.
- Implemented process improvements that enhanced team productivity and reduced operational costs.
- Trained and mentored staff on best practices in office management and customer service excellence.
Administrative Assistant I
South Central Public Health District
07.2005 - 07.2011
- Developed and maintained filing systems, improving information retrieval efficiency for team members.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials.
- Implemented digital tools for task management, increasing team productivity and collaboration.
- Trained new administrative staff on program protocols, promoting consistency and effective practices within the team.
- Streamlined document processing workflows, reducing turnaround times and enhancing operational efficiency.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Maintain filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks when needed
Office Specialist I
South Central Public Health
01.2005 - 07.2005
- Managed office supply inventory, ensuring availability and proper allocation of resources.
- Streamlined communication protocols between teams, fostering collaboration and information sharing.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Human Resources Certification
Vocational Certificate - Medical Front Office Management
Las Vegas College
NV06-2003
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Administrative support
- Microsoft Office Suite
- Database entry
- Scheduling and calendar management
- Appointment scheduling
- Staff management
- Correspondence writing
- Supervising staff
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant II /Human Resources
South Central Public Health District
05.2017 - Current
Office Services Supervisor I
South Central Public Health District
08.2011 - 04.2017
Administrative Assistant I
South Central Public Health District
07.2005 - 07.2011
Office Specialist I
South Central Public Health
01.2005 - 07.2005
Human Resources Certification
Vocational Certificate - Medical Front Office Management
Las Vegas College