Yvonne Hunter-Ross
Detroit,MI
Summary
Proven Assistant General Manager with a track record of enhancing customer satisfaction and streamlining operations at Picasso Restaurant Group. Excels in inventory management and exceptional customer service, demonstrating solid problem-solving abilities and a positive, professional approach. Skilled in multitasking and organization, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Barista
Aramark
Detroit, MI
07.2023 - 11.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Described menu items to customers and suggested products based on stated preferences.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Input orders into point of sale system and handled customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Assistant General Manager
Picasso Restaurant Group
Dearborn, MI
09.2014 - 03.2023
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Identified customer needs and delivered relevant product solutions and promotions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured compliance with all applicable laws and regulations related to employment practices.
Education
Gender Studies
Lulu Belle Stewart Adult Education
Detroit, MI04-1991
Skills
- Solid problem solver
- Opening and closing coordination
- Multitasking and organization
- Soft selling
- Beverage preparation
- Up-selling
- Coffee expertise
- Opening and closing duties
- Espresso machine operation
- Clear communication
- Problem-solving
- Exceptional customer service
- Positive and professional
- Inventory management
References
References available upon request.
Timeline
Barista
Aramark
07.2023 - 11.2024
Assistant General Manager
Picasso Restaurant Group
09.2014 - 03.2023
Gender Studies
Lulu Belle Stewart Adult Education
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