Yvonne Irizarry
Kershaw,SC
Summary
Results-oriented Representative with expertise in managing customer inquiries and resolving issues efficiently. Demonstrated success in optimizing delivery operations while enhancing team collaboration. Strong communication skills with a proven ability to thrive in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Driver/Operator
Fedex
Monroe, North Carolina
06.2026 - Current
- Managed route planning to optimize delivery schedules and efficiency.
- Operated delivery vehicles to transport packages efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
Customer Returns Rep
Amazon
Pineville, NC
06.2025 - 06.2026
- Assisted in resolving customer issues with product returns and exchanges promptly.
- Managed customer inquiries through various communication channels effectively.
- Maintained accurate records of customer interactions using internal systems.
USPS Clerk
United States Postal Service
Dover, New Jersey
10.2017 - 05.2025
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail by size and destination to ensure timely delivery.
- Assisted customers with mail issues and inquiries, resolving concerns efficiently to enhance customer satisfaction.
- Preparing mail for carriers
- Dispatch all outgoing mail
- Maintained postage supply inventory and ordered supplies to ensure uninterrupted service.
- Preparing firm sheets, etc.
- Collaborated with team members to streamline workflow and enhance service quality.
Education
Criminal Justice (A.A.S.) -
Strayer University
Piscataway, NJSkills
- Customer service
- Customer resolution
- Customer outreach
- Office administration
- Task management
- Microsoft Excel and Word expertise
- Microsoft Word
- Windows
- Adobe Acrobat
- Oracle
- Supervision
- Supervising experience
- Telemarketing
- Typing proficiency
Certification
- Flagger Certification
- DOT Medical Certification, 08/01/24, 08/01/27
- Driver's License
- First Aid Certification
- Forklift Certification
- Non-CDL Class C
- CPR Certification
Languages
English
Timeline
Driver/Operator
Fedex
06.2026 - Current
Customer Returns Rep
Amazon
06.2025 - 06.2026
USPS Clerk
United States Postal Service
10.2017 - 05.2025
Criminal Justice (A.A.S.) -
Strayer University