Yvonne Jennings
Wyandanch,NY
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Medical Assistant
Summit Healthcare Medical Associates
Massapequa, NY
02.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
Medical Assistant/Medical Receptionist
Stony Brook Childrens
Commack, NY
11.2020 - 11.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
Collection Coordinator
Sunrise Credit Services Inc.
Farmingdale, NY
06.2019 - 02.2021
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Direct Support Professional/ Theapist
Developmental Disabilities Institute, DDI
Smithtown, NY
11.2016 - 05.2019
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Medication Technician
Bristal Assistant Living
Babylon, NY
08.2018 - 11.2018
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Education
No Degree - Office Technology Suites
Nacec
Amityville, NYNo Degree - Medical Assisting
Branford Hall Career Institute
BohemiaHigh School Diploma -
Suffolk County Community College
Brentwood, NY06.1999
Skills
- Updating Medical Records
- Social Perceptiveness
- Examination Preparation
- Treatment Room Preparation
- Medical Terminology
- Clinical and Operational Judgement
- Completing Insurance Forms
- Customer Service
- Problem Anticipation and Resolution
- Operating EKG Equipment
- Routine Laboratory Testing
- Cleaning and Organizing
- Insurance Claims
- Grooming and Bathing Assistance
- HIPAA Compliance
- Patient Feeding
- Microsoft Outlook
- Documentation Procedures Expertise
- Health Records Management
- Simple Dressings
- Professional Bedside Manner
- Microsoft Access
- Monitoring Patient Progress
- Appointment Scheduling Software
- Judgment and Decision-Making
- Learning Strategies
- Electronic Charting
- Health Care System
- Critical Thinking
- Active Listening
- Patient Toileting
- EMR Systems
- Medical Coding
- Patient Skin and Nail Care
- Microsoft Office
- Medical Histories and Vital Statistics
- Height and Weight Measurement
- Medical Assistance
- Patient Data Gathering
- Vision and Hearing Tests
- Speaking
- Coordination
- Monitoring
- Writing
- Instructing
- Negotiation
- Programming
- Service-Orientation
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Summit Healthcare Medical Associates
02.2022 - Current
Medical Assistant/Medical Receptionist
Stony Brook Childrens
11.2020 - 11.2022
Collection Coordinator
Sunrise Credit Services Inc.
06.2019 - 02.2021
Medication Technician
Bristal Assistant Living
08.2018 - 11.2018
Direct Support Professional/ Theapist
Developmental Disabilities Institute, DDI
11.2016 - 05.2019
No Degree - Office Technology Suites
Nacec
No Degree - Medical Assisting
Branford Hall Career Institute
High School Diploma -
Suffolk County Community College
- CMA - Certified Medical Assistant
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