Yvonne Jerdee
Puyallup,WA
Summary
Motivated Engineer recognized for strong critical thinking and problem-solving abilities coupled with successful 26-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.
Overview
26
26
years of professional experience
Work History
Engineer 1- Survey
Comcast
Puyallup, WA
06.2023 - Current
- Analyzed all practical application planning for all new construction. Providing a blueprint for all construction projects.
- MVP for November
- Reduced stuck jobs in the "HOLD' queue from 457 to 24
- Initiated best practices to improve our SOW numbers, such as working Saturdays, Noting next actions, and taking turns working the escalations.
- Delivered scope of work that will support our design partners, permitting partners, along with all construction BP to make sure that we are on track and all working towards the same thing.
Drop Bury Coordinator, Representative 3 Field Op
Comcast
Puyallup , WA
03.2017 - 06.2023
- Led 1650- 2200 active jobs. Supervised all drop bury for Washington state.
- Audited all Invoicing for 15.5 million dollars for our B.P. for 2 years.
- Liaison for Comcast for our B.P.,Technical sups, Managers, Directors, V.P's , Permitting, Design, my Archeological team and the tribes of Washington.
- Implement Archeological team for Washington, kept track of all jobs, payments, reports and would contact the customers on all of these jobs.
- Ensured compliance with company policies and procedures related to project management activities.
- Created the SWARM project saving Comcast 350k (in the 1st round of 9).
- Orchestrated all ER tickets, Corporate Escalations, and all damage claims
- Anodized and pulled all reports attended all meetings, project managing all jobs paying attention to massive amounts of details moving all jobs
Tier 2 Technical Support (CEE5 Expert)
Comcast
Puyallup, WA
06.2014 - 03.2017
- Troubleshooting with technicians and customers in the customers home to get services on line.
- Worked all lines of business: Wifi, internet, telephone and video servies.
- Maintain FCC regulations
- Identify service errors and trends that merit attention and would escalate to the appropriate teams to resolve discrepancies.
ATS Technician (Com Ops 4) Opps Support
Comcast
Puyallup, WA
04.2008 - 06.2014
- Supported technicians in the filed and office to resolve all lines of business
- Activated residential and Commercial VOIP, Internet and Static IP's
XOC-NWLMC
Comcast/ AT&T
Fife, WA
12.2002 - 04.2008
- Mentored as the POC for 2 1/2 years for the team
- Surveillances of all plant
- Scheduled, and would sit on conference calls for all SMOP tickets
- Dispatch appropriate techs to fix issues keeping the system working and without interruptions.
- Document and coordination with all national surveillance and inform front line of any issues that arrised
Dispatch
Comcast/ TCI
Tacoma, WA
06.1998 - 12.2002
- Managed and ran workflow to all field personal
- Oversaw a person team as special project for hard disconnects of past due accounts
- Accounted for money that was received in the field, making sure credits got on the right account and that all receipts were mailed to customers.
Education
General Studies
Pierce College
Puyallup, WAComcast
Puyallup, WASkills
- Project Management
- Process improvements
- Easement preference
- Plant extension knowledge
- Facility search
- Invoicing
- Works well in teams or individually
- Flexible
- Organized
- Drop Bury excellence
Timeline
Engineer 1- Survey
Comcast
06.2023 - Current
Drop Bury Coordinator, Representative 3 Field Op
Comcast
03.2017 - 06.2023
Tier 2 Technical Support (CEE5 Expert)
Comcast
06.2014 - 03.2017
ATS Technician (Com Ops 4) Opps Support
Comcast
04.2008 - 06.2014
XOC-NWLMC
Comcast/ AT&T
12.2002 - 04.2008
Dispatch
Comcast/ TCI
06.1998 - 12.2002
General Studies
Pierce College
Comcast
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