Summary
Overview
Work History
Education
Skills
Nordstrom's All stars Awards 2018-2019
Timeline
Generic

Yvonne Jones

Long Branch

Summary

Dynamic professional with extensive experience in patient care and customer service, notably at RWJBH - Monmouth Medical Center. Proven ability to enhance patient satisfaction through compassionate care and meticulous documentation accuracy. Skilled in medical terminology and fostering teamwork, consistently driving service excellence and operational efficiency. Recognized for achieving top customer service scores at Nordstrom.

Overview

18
18
years of professional experience

Work History

Patient Support Associate

RWJBH - Monmouth Medical Center
06.2021 - Current
  • Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
  • Lab/Specimens and Blood pick up
  • clean sanitize all OR room in cases to follow and terminal clean when required.

Customer Service Manager

HomeGoods, TJX Companies
01.2021 - 06.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Service Experience Manager

Nordstrom /Nordstrom's Rack
10.2016 - 01.2021
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Optimized resource allocation, reducing operational costs while maintaining quality service levels.
  • Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
  • Leveraged analytical insights derived from customer feedback data to inform future strategy development efforts. In 2018-2019 retained the Highest Honor of the company I receiving' the All Stars ' for driving our customer service scores above any other store within out company

Patient Care Technician

Central State Hospital
03.2007 - 09.2016
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Education

Certificate of Technical Medical Assistant - Clinical Laboratory /technique /ekgs/

Harrison Career Institute
Oakhurst, NJ
01-2001

Basic Education

Long Branch High School
Long Branch, NJ
06-1992

Skills

  • Patient confidentiality
  • Documentation accuracy
  • Medical terminology
  • Data entry proficiency

Nordstrom's All stars Awards 2018-2019

Honored with the highest award for all of Nordstrom's company for my Exceptional innovative ideas and strategies which lead my entire customer service teams to outstanding customer service scores with the leading customer service experience, 

Timeline

Patient Support Associate

RWJBH - Monmouth Medical Center
06.2021 - Current

Customer Service Manager

HomeGoods, TJX Companies
01.2021 - 06.2021

Service Experience Manager

Nordstrom /Nordstrom's Rack
10.2016 - 01.2021

Patient Care Technician

Central State Hospital
03.2007 - 09.2016

Certificate of Technical Medical Assistant - Clinical Laboratory /technique /ekgs/

Harrison Career Institute

Basic Education

Long Branch High School

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Yvonne Jones