Yvonne Keller
Customer Service
Hyattsville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
33
33
years of post-secondary education
Work History
Substitute Teacher, K-12
Prince George's County Public Schools
Upper Marlboro, MD
09.1989 - 06.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assigned, explained and graded homework.
Transportation Security Officer
US Dept Of Homeland Security
Linthicum Heights, MD
04.2003 - 07.2022
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Memorial Sales Counselor
Cedar Hill Cemetery & Funeral Home
Suitland, MD
10.1996 - 06.2005
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
Education
Diploma - General Studies
Eleanor Roosevelt High School
Greenbelt, MD 09.1977 - 06.1981
Bachelor Of Science - Sociology/Criminal Justice
Bowie State University
Bowie, MD 09.1981 - 05.2011
Skills
Baggage inspections
Customer service and assistance
Dependable and Responsible
Self-Motivated
Multitasking Abilities
Written Communication
Critical Thinking
Behavioral observations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Transportation Security Officer
US Dept Of Homeland Security
04.2003 - 07.2022
Memorial Sales Counselor
Cedar Hill Cemetery & Funeral Home
10.1996 - 06.2005
Substitute Teacher, K-12
Prince George's County Public Schools
09.1989 - 06.2023
Bachelor Of Science - Sociology/Criminal Justice
Bowie State University
09.1981 - 05.2011
Diploma - General Studies
Eleanor Roosevelt High School
09.1977 - 06.1981