Yvonne Klein
Rockledge,FL
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Manager
Joshua Bly
Palm Harbor, FL
04.2014 - Current
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coded and entered daily invoices with in-house accounting software.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Medical Biller and Coder
Dr Joshua Bly
Palm Harbor, FL
04.2014 - Current
- Prepared financial statements that summarize account activity over a period of time.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Responded promptly to requests from insurance companies regarding clarification on claim submissions.
- Verified accuracy of patient information and insurance data in billing system.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Provided customer service support to patients regarding billing inquiries.
- Submitted claims to insurance companies electronically or by mail.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Ensured timely filing of all claims within established guidelines.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Assisted with the development of departmental policies related to charge capture processes and coding practices.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Documented and filed patient data and medical records.
- Expertly assigned charges and payments for medical procedures.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Filed and submitted insurance claims.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Resolved coding discrepancies and denials to maximize reimbursement.
Education
Some College (No Degree) - Billing And Coding
Allied Medical & Health Services, Inc.
OnlineSkills
- Team Supervision
- Customer Service
- Staff Management
- Data Entry
- Contract Administration
- Inventory Control
References
References available upon request.
Timeline
Office Manager
Joshua Bly
04.2014 - Current
Medical Biller and Coder
Dr Joshua Bly
04.2014 - Current
Some College (No Degree) - Billing And Coding
Allied Medical & Health Services, Inc.
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