Yvonne M. Leckbee

• Managed day-to-day business operations.
• Managed customer and business accounts, invoicing, scheduling, as well as AP & AR tasks including collections, disputed invoices, and refunds
• QuickBooks, Email, and phone use
• Promoted products on multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives
• Hired and trained 3 office employees to assist in the office day to day.
• Maintain credit accounts with vendors
• Coordinate, schedule, and order supplies and materials
• Reconciled daily sales, returns and financial reports in QuickBooks. (avg 4 invoices daily)
• Established contracts with local businesses and customers that lead to repeat business and a quality reputation.
• Consulted with Business and residential customers to assess needs and propose optimal solutions.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Submitted cash and check deposits and generated cash receipts to record money received.

• Business to Business collections in a self managed position maintaining 100+ vendor accounts
• Recovered accounts for 6 to 18 month old deductions that totaled over $20,000 by getting repayment or appropriate backup within a few months.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Maintain collection notes on Business accounts
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Recorded deposit cash applied, ACH, Live checks, Lockbox, and post to General ledger
• Managed and responded to correspondence and inquiries from business customers and vendors.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Developed and maintained positive relationships with clients to maximize collections.
• Monitored accounts to verify compliance with payment terms and schedules.
• Input financial data and produced reports using Microsoft Dynamics NAV 2009, Office, Word, Excel, and Outlook, 10 Key
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Monitored progress and documented patient health status changes to keep care team updated.
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Supervised daily activities and provided assistance to staff.
• Assisted disabled clients to support independence and well-being.

Employed for close to 9 years in A High volume and fast paced environment within a million dollar store, trained in various departments, and received promotions with some positions and responsibilities overlapping as follows:

Co-Manager Duties (2 years) as assigned to run a retail store with over 50+ employees Nov 2009 to May 2011

• Assistant to Store Manager to facilitate the flow of inventory, employee direction, customer inquiries, and overall daily functions within the retail facility.
• Greeted customers, helped locate merchandise, and suggested suitable options.

Held various positions as follows:

• Kroger Customer Service June 2001 thru Nov 2009
• Kroger Front-end Supervisor (~3yrs)
• Kroger Receiving and Logistics (~2yrs)
• Mentored team members to enhance professional development and accountability in workplace.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Trained and developed new employees for ease of transition into team.
• Answered questions about store policies and addressed customer concerns.
• Cross-trained existing employees to maximize team agility and performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

During my service, I attended regular battle assemblies while being employed for Kroger and completing my degree. Honorable discharge.

• Provided Administrative support to a Medical combat support hospital
• Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
• Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
• Created and maintained records, which included stock lists, inventory and material counts.
• Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.