Administrative/CS Professional
Yvonne Lefebure
SitusAMC
McDonough,GA
Overview
Detail-oriented professional combining analytical thinking, data management, and customer relationship support. Strengths include monthly reporting, process improvement, staff training, and cross-department collaboration to improve operational performance and service quality.
20+
Years of experience
Work History
03.2016 - 10.20237 Years 7 Months
AVP QUALITY MANAGEMENT
SitusAMC | St. Petersburg, FL
- Simplified processes and implemented strategies that enhanced customer satisfaction.
- Reviewed data to identify areas for improvement, driving operational efficiency changes.
- Created monthly reports utilizing advanced Excel functions to support decision-making.
- Worked with cross-functional teams to maintain data accuracy and support better-informed decisions.
- Supported team productivity through training and mentorship for junior staff members.
01.2006 - 08.201610 Years 7 Months
DEAL MANAGER
Opus Capital Markets Consultants | Lincolnshire, IL
- Utilized risk management strategies to attain high approval rates.
- Educated customers on loan terms and conditions, enabling informed decision-making.
- Collaborated with customers, management, and sales team to identify customer needs and recommend tailored solutions.
- Built strong customer relationships through high-quality service.
- Provided exceptional service to strengthen and grow client relationships for future opportunities.
- Managed client relationships through regular check-ins and project progress updates.
- Developed talent through recruiting, hiring, and professional development planning.
- Oversaw the recruitment, hiring, training, and onboarding processes for new employees within the department.
ADMINISTRATIVE & CUSTOMER SUPPORT
VARIOUS
- Delivered excellent customer service through inbound, outbound, and in-person interactions, contributing to overall customer satisfaction.
- Facilitated customer requests by providing timely assistance and information and answered questions to improve satisfaction
- Staffed, trained, and managed up to 50 contractors and 15 office support staff, enhancing customer service and client liaison support.
- Provided and compiled detailed reports tailored to client-specific needs
- Produced presentation materials for employee and client meetings
- Executed special projects including convention and event planning, domestic and international travel, and executive scheduling to ensure seamless operations.
- Proven ability to work under multiple deadlines.
Education
Some college (No Degree)
Skills
Timeline
AVP QUALITY MANAGEMENT
SitusAMC
03.2016 - 10.2023Read more
DEAL MANAGER
Opus Capital Markets Consultants
01.2006 - 08.2016Read more
ADMINISTRATIVE & CUSTOMER SUPPORT
VARIOUS
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- Some college (No Degree),
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