Yvonne Lopez
West Haven,CT
Overview
19
19
years of professional experience
Work History
HomeMaker Aide
Private Individual
West Haven, CT
02.2020 - 11.2023
- Provided assistance with daily living activities such as bathing, dressing and grooming.
- Assisted with meal preparation, light housekeeping and laundry services.
- Transported clients to medical appointments or other necessary destinations.
- Responded promptly to emergency situations by providing first aid when necessary.
- Assisted clients with shopping trips or errands as needed.
- Adapted quickly to changing environments while remaining calm under pressure.
- Established positive relationships with families by providing a high level of customer service.
- Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
- Operated washing machines and dryers to provide clients with clean clothing and linens.
- Talked to and played games with clients to provide company and spend quality time together.
- Assisted clients with taking self-administered medications.
- Organized and maintained household inventory, restocking essential supplies as needed.
- Accompanied clients to appointments and arranged transportation.
Private Child Caregiver
Private Home
Waterbury, CT
06.2015 - 12.2019
- Provided safe and nurturing care for children in a private home setting.
- Organized daily activities, including meals, playtime, educational activities and rest periods.
- Planned age-appropriate activities such as arts and crafts projects, outdoor play or field trips.
- Read books aloud to children to help develop language skills and foster a love of reading.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Provided discipline when necessary while maintaining a positive atmosphere.
- Taught basic life skills such as table manners, personal hygiene habits and social interaction skills.
- Transported children between daycare centers or school campuses as needed.
- Performed light housekeeping duties such as laundry, tidying up after meals or organizing toys.
- Monitored use of technology devices; ensured appropriate usage based on parental instructions.
- Researched new ideas for engaging activities suitable for different age groups of children.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Ensured physical and social well-being of each child.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Provided direct-care services for children of varying ages.
Sales Associate
Goodwill Outlet
North Haven, CT
07.2010 - 03.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
Sales Representative
TJ Max
North Haven, CT
10.2007 - 09.2011
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
Sandwich Artist
SUBWAYRestaurants
New Haven, CT
08.2004 - 07.2007
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Organized inventory for efficient restocking of products.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Trimmed meats and cheeses for sandwiches as needed.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Replenished condiments and other supplies at front counter areas.
- Verified that prepared food met quality standards prior to serving it to customers.
- Adhered strictly to cash handling policies and procedures.
- Assisted team members during peak hours when necessary.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Organized food preparation stations and regularly replenished supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Directed patrons to restrooms and other amenities within facility.
Education
GED -
West Haven High School
West Haven, CT09-2004
Skills
- Laundry Management
- Childcare experience
- Compassionate Caregiving
- Errand running
- Meal Preparation
- Light Housekeeping
- Household oversight
- Customer Service
- Errands
- Shipping and Receiving Packages
Timeline
HomeMaker Aide
Private Individual
02.2020 - 11.2023
Private Child Caregiver
Private Home
06.2015 - 12.2019
Sales Associate
Goodwill Outlet
07.2010 - 03.2018
Sales Representative
TJ Max
10.2007 - 09.2011
Sandwich Artist
SUBWAYRestaurants
08.2004 - 07.2007
GED -
West Haven High School