Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvonne Lynch

Washington,DC

Summary

Accomplished store manager with a proven track record in driving operational efficiency, team leadership, and customer service excellence. Proficient in overseeing daily operations, managing inventory, and fostering positive customer relationships. Skilled in administrative tasks such as file management, data entry, and record keeping. Known for effective communication, problem-solving abilities and attention to detail. Seeking to leverage strong organizational skills, leadership experience, and customer centric focus to excel in a new role.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Store Manager

Walgreens
02.2024 - Current
  • Managed staffing process, including recruiting,hiring, and on boarding through this process, company employee retention increased by 20 percent.
  • Manages financial operations, including cash handling,bank deposits, and reconciliation of financial records.
  • Ensures exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive customer experience.
  • Monitor sales performance, analyzes sales data,and prepares reports to identify trends and optimize revenue.
  • Performs various administrative tasks, including scheduling, payroll processing, review/prepare and file documents, update calendar, and maintaining employee records.
  • Develops strong rapport with vendors,suppliers, and community partners to foster a sustainable environment.
  • Oversees inventory levels, conducts regular stock checks, and coordinates with suppliers to ensure adequate stock availability.
  • Manage approximately 30 incoming calls, emails, and faxes per day.

Assistant Store Manager

Walgreens
03.2022 - 02.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trains, supervises and evaluates staff performance, ensuring adherence to company policies and procedures.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provide supervision and oversight for daily operations, including accounting functions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Organize and maintain schedules for staff and deliveries using my expertise in time management and staff coordination.
  • Monitored daily cash discrepancies and inventory shrinkage
  • Analyze pharmacy performance indicators and working with store manager and pharmacist to enhance performance and ensure support during busy period, serving as a pharmacy technician.

Shift Lead

Walgreens
08.2017 - 03.2022
  • Collaborating with store management to achieve sales targets, meet operational goals, and implement promotional activities effectively.
  • Enforced store policies and procedures, including cash handling, safety regulations, and loss prevention measures.
  • Supervising and directing team members during assigned shifts to ensure efficient store operations.
  • Achieved results by working with staff to meet established targets which increased sales by 30%.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Performed open and closing duties such as cash register reconciliation, security checks, and ensuring store cleanliness.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.

Education

High School Diploma -

Woodrow Wilson High School

Skills

  • Customer Service Manage
  • Payroll Management
  • Problem-Solving
  • Operations Management
  • Talent Recruitment
  • Compliance Management
  • Data Management and Analytic
  • Inventory Control
  • Human Resources Policies Expertise

Certification

Pharmacy Technician License

Timeline

Store Manager

Walgreens
02.2024 - Current

Assistant Store Manager

Walgreens
03.2022 - 02.2024

Shift Lead

Walgreens
08.2017 - 03.2022

High School Diploma -

Woodrow Wilson High School
Yvonne Lynch